Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

VSS3 stopped working - think it is an authentication issue

mrmattd
2: Seeker
2: Seeker

‎31-05-2015 11:11 PM

I started getting poor voice call quality over my VSS3 today, I did a reset of the device (pressing the reset button next to the ports for 20 seconds) and it seems to have made things worse.

 

Now when the device is on the red power light remains on and the Internet light is slowly flashing. At one point I did see the lights indicate an authentication problem (power: flashing, internet: off, in service: orange, in call: orange). This combination hasn't occured again though.

 

Requested info below, any help would be great!

 

Speed test: http://www.speedtest.net/my-result/4399631153

Ping test: http://www.pingtest.net/result/124211001.png

External IP (at the time of this post): 94.173.129.196

VSS Serial: 42143120063

Trace route: attached file

 

0 Thanks
1 REPLY 1

Retired-Sarah
Moderator (Retired)
Moderator (Retired)

‎02-06-2015 09:09 AM

Hi @mrmattd

 

The Sure Signal is last showing as connected on the 01 June 2015 at 19:30.

 

Please make sure that IPSEC is ticked in the router settings.

 

You can also try a different Ethernet cable and to ensure that all the following ports are open as follows:

 

Ports to be opened for forwarding

  • 8 (TCP & UDP)
  • 50 (TCP & UDP)
  • 53  (TCP & UDP)
  • 67 (UDP)
  • 68 (UDP) 
  • 123 (UDP)
  • 500 (UDP)
  • 1723 (TCP & UDP)
  • 4500 (UDP)
  • 33434 - 33445 (UDP)

 

IP addresses to be allowed on the router & firewall

  • 183.133.177-179
  • 183.133.181-182
  • 183.131.128-191

 

Thanks,

 

Sarah

0 Thanks