Verify my identity code

[Legend79]

Hello I'm having trouble get a code too verify my identity

I've selected my number over 50 times now and no luck 

Yet, I've been in touch with Vodafone and they reset my

account so many times now and no luck and I don't get a

chance too go in one off the shops I'm always busy 

[BandOfBrothers]

Hi

I've seen that some account holders have problems if signal is weak and the SMS fails. 

Another option is to ask customer service to add an additional number to have the code sent to. Ie A Landline number. 

[Legend79]

Thanks I will try that customer service

[Retired-Sarah_L]

Hi @Legend79, 

Have you spoke with our Customer Service Team about this recently? 

If so, what's the latest you've been advised? 

Sarah

[Legend79]

Hi I have try some many times at the moment I have giving up on it 

there's no help or support with this I can't view my account or the app 

[stuartni]

Same issue.  Customer Service are beyond useless and try to simply reset username and password each time I contact them. I assume just reading off a standard operating manual. It then gets escalated into the blackhole that is ignorered until I try to raise the issue again.

I can't see my bills or make any payments.  No doubt my access will be restricted soon! 

[Retired-LouiseE]

Hello @stuartni and @Legend79

I understand your frustration and distress at this problem. I am going to send you a Private Message with further help on this. 

Please be aware there are multiple ways to pay your bill - you can do this through Live Chat and 191.

Are you able to log into your online account through the actual Vodafone website as opposed to the app?

Louise

[stuartni]

"Please be aware there are multiple ways to pay your bill - you can do this through Live Chat and 191."

Do you think it's fair that people should have to pay their bill when they can't actually see the bill for the period. Especially for those of us that that have paperless statements and actually need to log in to even see the amount due.  Given the well publicised issues relating to Vodafone's inability to produce accurate bills I don't think that is particularly fair.  

My inability to access my account and all my previous bills means I can't properly submit a case to the Ombudsman now that my deadlock has been approved.  Sometimes I wonder do Vodafone do it on purpose to make everything and anything related to their service as stressful and as difficult as possible.

[AndyGB]

Tip for you Stuartni:

If you have "restricted vision", call customer services are ask for a "large printed bill". They will be obligated to send one.

Good luck with your issue.

[Retired-LouiseE]

Hello @stuartni

As advised in the Private Message, have you contacted our team through email?

Have you received a reply from our team?

Louise