Version 1 SS with BT Homehub issue

[G3ord13]

Along with so many others I am being driven to the point of firstly throwing the SS out of the window and after many years with Vodafone jumping ship to another provider!

It has been approximately 4 weeks since my Sure Signal became a No Signal, I have been through all information I can find, have forwarded all ports advised and still nothing.

The box goes through stages ranging from no lights at all to just a power lights and then the power light, second light flashing and bottom light flashing, still with no signal!

Any help would be greatly appreciated!

Cheers in advance

[G3ord13]

DaveCD,

Nothing has changed at all recently, the SS is running off of the same BT Homehub it always has.

With regards the lights, it is goin through stages of no lights at all, including the power light to the power light steady second light steady or flashing and bottom light flashing.

Thanks

[Retired-Matt_B · Accepted solution]

Hi @G3ord13,

Please try another power adapter with your Sure Signal. Many household electrical items use 12V 1.5A adapters so have a quick look around and try one.

If this doesn't resolve the issue, please try using a different Ethernet cable.

Thanks,

Matt B

[KYJ]

Hello

I am having problems with my Sure Signal v1. It has not provided 3G connectivity for any registered users for some time.  Lights 1, 2 and 4 are all lit but light 3 is off.

I have tried a factory reset as outlined in other posts. I have a BT HomeHub v4 and have made changes to the firewall to allow port forwarding to the ports outlined in Gemma’s post above.

The serial number of my Sure Signal is 21196799320.

My external IP is 86.142.152.142

The ping test results:

Line quality A

Ping = 40ms

Jitter = 1ms

Packet loss = 0%

The speed test results:

Download = 6.79mbps

Upload = 0.39mbps

The tracert results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]

  2    27 ms    27 ms    27 ms  217.47.204.250

  3    27 ms    29 ms    28 ms  217.47.251.161

  4    28 ms    27 ms    30 ms  213.1.69.230

  5    31 ms    30 ms    30 ms  31.55.165.221

  6    30 ms    30 ms    30 ms  31.55.165.109

  7    29 ms    28 ms    31 ms  acc2-xe-4-1-2.mr.21cn-ipp.bt.net [109.159.250.24

0]

  8    40 ms    39 ms    35 ms  109.159.250.150

  9    36 ms    38 ms    42 ms  core1-pos7-1.bletchley.ukcore.bt.net [194.72.31.

129]

 10    36 ms    35 ms    39 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    36 ms    36 ms    37 ms  85.205.0.86

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

My Sure Signal appears registered in My Vodafone. Could you please check that the SS is registered at your end and that we appear on your whitelist?  I am really getting frustrated now at the lack of a quality signal.

Yours in anticipation.

KYJ

[Retired-Matt_B]

Hi @KYJ,

Please try using a different power cable and Eternet cable.

The Sure Signal requires a 12V 1.5a adapter.

Thanks,

Matt B

[G3ord13]

Hi @matt_B

Thanks very much for yours and other team members support with this issue, I am extremely pleased to report that at the moment a new power cable has worked a treat and I can now use my phone again!!

Thanks again !