Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Dolphins72]

Hi,

I am having problems with my sure signal V3. The device has been working fine for the past few months but now does not register. I have reset the unit, de-registered and re-registered the unit two or three times but still the lights show no communication with Vodafone.

Broadband speed test results:

Ping 10ms

Download 74.94 Mbps

Upload 16.11 Mbps

Provider BT Infinity Business

Sure Signal serial no: 42141343394

IP address:81.133.215.217

>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BTBusinessHub.home [192.168.1.254]
  2    13 ms    13 ms    13 ms  host81-134-96-1.in-addr.btopenworld.com [81.134.
96.1]
  3    14 ms    14 ms    14 ms  213.120.182.141
  4    14 ms    14 ms    14 ms  213.120.161.82
  5    14 ms    14 ms    14 ms  31.55.164.189
  6    15 ms    14 ms    15 ms  31.55.164.107
  7    15 ms    14 ms    14 ms  acc1-10GigE-0-2-0-6.bm.21cn-ipp.bt.net [109.159.
248.108]
  8    22 ms    23 ms    22 ms  core1-te0-13-0-4.ealing.ukcore.bt.net [109.159.2
48.8]
  9    20 ms    20 ms    20 ms  core2-pos7-0.bletchley.ukcore.bt.net [194.72.31.
149]
 10    25 ms    27 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    23 ms    22 ms    23 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Can you please provide some guidance as to where to go from here?

[waitey80]

Hi,

Sure Signal transfered to new location and not working.

Speedtest: Download 35.01Mbps Upload 8.25Mbps

Pingtest: Line quality: B* Ping: 52ms Jitter: 10ms

Static IP Address: 81.149.33.139

Serial Number: 40134656665

Traceroute has started… traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1 btbusinesshub (192.168.1.254) 9.699 ms 6.838 ms 5.124 ms

2 host81-134-96-1.in-addr.btopenworld.com (81.134.96.1) 16.195 ms 19.307 ms 17.758 ms

3 213.120.182.141 (213.120.182.141) 16.739 ms 177.000 ms *

4 213.120.161.82 (213.120.161.82) 19.724 ms 18.452 ms 23.036 ms

5 31.55.164.57 (31.55.164.57) 17.827 ms 16.941 ms 16.736 ms

6 31.55.164.107 (31.55.164.107) 16.966 ms 17.090 ms 17.223 ms

7 109.159.248.79 (109.159.248.79) 17.905 ms 19.153 ms 24.182 ms

8 core2-te0-3-0-3.ealing.ukcore.bt.net (109.159.248.150) 34.071 ms 22.944 ms 23.885 ms

9 peer1-xe3-2-1.telehouse.ukcore.bt.net (109.159.254.209) 23.640 ms 21.635 ms 21.817 ms

10 lndgw2.arcor-ip.net (195.66.224.124) 24.022 ms 45.078 ms 21.733 ms

11 85.205.0.86 (85.205.0.86) 23.916 ms 25.874 ms 22.836 ms

12 * * *

13 * * *

14 * * *

15 * * *

16 * * *

17 * * *

18 * * *

19 * * *

20 * * *

[bullmastiff]

Hi,

I had my Sure Signal for few days now. Need help. Done soft restar few times, did not help. By the way when I press button for soft reset and keep it  pressed for 30 seconds, device does not turns off, only when I release button Sure Signal restarts.

Run all the tests in accordance with your requests, information below:

Ping 16ms, Download Speed 27.6 Mbps, Upload 16.07 Mbps

IP 146.200.147.104

Sure Signal serial number 42143137539

Trace route results below:

C:\Users\Romualdas>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]

  2    12 ms    11 ms    11 ms  lo0.10.central10.ptn-bng01.plus.net [195.166.128

.228]

  3    12 ms    11 ms    12 ms  irb.10.ptw-cr01.plus.net [84.93.249.1]

  4    35 ms    29 ms    15 ms  ldngw1.arcor-ip.net [195.66.224.209]

  5    14 ms    14 ms    14 ms  85.205.0.93

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *     dsldevice.lan [192.168.1.254]  reports: Destination host

Trace complete.

[arukDave]

bullmastiff:

According to the RIPE database, that Vodafone use to validate a users IP address, though you are shown as part of the PlusNet address range, it says that they do not manage that IP address block.

https://apps.db.ripe.net/search/query.html

Is were you can check yourself.

So, it's probably Vodafone's servers ignoring you.

You could try powering down your VSS and router for half an hour, then restarting the router, and after that has settled restart the VSS.   But, if again the (hopefully different) IP address you get is not shown as known to be located within the UK, the VSS is not going to work.

You are not the first to suffer this with PlusNet, so you may have to call them and get them to arrange for your router to always get one of the addresses they have that are known to be located in the UK.

See what you can find out from PlusNet, if they give you a UK IP address, AND it still doesnt work.  (The VSS can take a good few hours to sort itself out the very first time it does connect to Vodafone!)  Then come back here.

Best Regards.

Dave Baxter.

(Not a Vodafone person)

[ChristopherNichols]

Our speeds are:

Ping 18ms Download 74.61mbps Upload 16.97mbps

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2    21 ms    22 ms    20 ms  host81-134-80-1.in-addr.btopenworld.com [81.134.
80.1]
  3    25 ms    25 ms    19 ms  213.120.182.141
  4    76 ms    68 ms    58 ms  213.120.161.82
  5    14 ms    15 ms    14 ms  31.55.164.189
  6    13 ms    13 ms    13 ms  31.55.164.107
  7    14 ms    14 ms    14 ms  acc1-10GigE-0-2-0-6.bm.21cn-ipp.bt.net [109.159.
248.108]
  8    25 ms    23 ms    23 ms  core1-te0-13-0-4.ealing.ukcore.bt.net [109.159.2
48.8]
  9    20 ms    20 ms    21 ms  core2-pos7-0.bletchley.ukcore.bt.net [194.72.31.
149]
 10    26 ms    26 ms    23 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    22 ms    21 ms    22 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Everest]

Hi Team

Could you please help here?

I've recently moved place and I've changed my postcode in my vodafone settings. 

I have tried to reset the VSS, but no matter how long I held the reset button, I never seen any all lights on at all!! Followed the instructions on the forum, none of them are working to reset.

My SureSignal Serial is 42141208936

http://www.speedtest.net/my-result/3773042165

IP: 146.200.163.219

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms router.asus.com [192.168.0.1]
2 8 ms 8 ms 7 ms lo0.10.central10.ptn-bng01.plus.net [195.166.128
.228]
3 8 ms 8 ms 8 ms irb.10.ptw-cr02.plus.net [84.93.249.2]
4 8 ms 8 ms 8 ms ae2.ptw-cr01.plus.net [195.166.129.4]
5 9 ms 10 ms 11 ms ldngw1.arcor-ip.net [195.66.224.209]
6 10 ms 9 ms 22 ms 85.205.0.86
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Retired-Sarah]

Hi everyone,

adrianadrian – If  you would to pm me, we can check your IP address rather than posting it on here.

266bhr – I’m glad to see this’s resolved. Let us know if you need any further help.

Everest – I’ve checked your serial number and it’s showing a connection on the 20 Sept, are you still having issues?

Thanks,

Sarah

[Lancer300]

Sure SIgnal V3 Not working.

Speed Test: 14.1Mbps

Ping Test: 39ms

External IP: 213.104.41.8

Sure Signal Serial: 42142462672

Traceroute:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Dan Barrett>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  172.30.120.254
  2    17 ms    19 ms    20 ms  brad-bam-1.network.virginmedia.net [194.145.148.
188]
  3    25 ms    23 ms    23 ms  brad-core-2b-xe-1111-0.network.virginmedia.net [
213.105.159.42]
  4    25 ms    21 ms    21 ms  leed-bb-1b-ae6-0.network.virginmedia.net [81.97.
80.121]
  5    30 ms    26 ms    27 ms  leed-bb-2a-ae2-0.network.virginmedia.net [62.254
.42.121]
  6    31 ms    26 ms    28 ms  nrth-bb-2b-ae0-0.network.virginmedia.net [62.254
.42.54]
  7    26 ms    23 ms    23 ms  nrth-bb-1b-ae1-0.network.virginmedia.net [62.254
.42.218]
  8    31 ms    42 ms    27 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
  9    35 ms    38 ms    36 ms  ldngw1.arcor-ip.net [195.66.224.209]
 10    30 ms    30 ms    28 ms  85.205.0.86
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Any ideas?

Thanks

Dan

[LSPBaz]

Hi, here are my test results

Download speed: 55.40 Mbps

Upload speed: 3.07 Mbps

Packet Loss: Unable to test

Ping: 25ms

Jitter: 11ms

IP address: 82.18.80.65

Serial No: 40131558302

Trace:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 8 ms 9 ms cpc14-lock3-2-0-gw.6-1.cable.virginm.net [82.18.
80.1]
3 8 ms 8 ms 9 ms cosh-core-2a-ae8-1274.network.virginmedia.net [8
0.3.160.229]
4 18 ms 20 ms 16 ms brhm-bb-1b-ae15-0.network.virginmedia.net [80.3.
160.246]
5 17 ms 15 ms 17 ms brhm-bb-2a-ae2-0.network.virginmedia.net [62.254
.42.105]
6 16 ms 19 ms * brhm-bb-1c-ae0-0.network.virginmedia.net [62.254
.42.110]
7 19 ms 17 ms * tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
8 22 ms 18 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
9 18 ms 19 ms 19 ms 85.205.0.86
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Hope you can help me!

LSPBaz

[Retired-Laura]

Hi lancer300 and LSPBaz,

Thanks for the information provided.

With your router being from Virgin media, please can you access your router settings and make sure the IPSEC setting has been ticked.

If you’re not sure of how to do this, please contact your internet service provider.

Cheers,

Laura