Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[francisbrand]

Hi,

I am having problems with my Sure Signal.  The lights are as stated at the start of the forum.  Oddly it has worked fine in the past.  I have moved the room location but it is all on a wired network in the same subnet.

Speed Test: 53ms / 6.23Mbps / 0.31Mbps

Ping Test: Line quality B  MOS 4.37 / 67ms / Jitter 2ms / Pocket Loss 0%

IP: 217.35.90.88

Trace route:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.2.1 (192.168.2.1)  0.509 ms  0.303 ms  0.253 ms

 2  host81-134-96-1.in-addr.btopenworld.com (81.134.96.1)  30.262 ms  31.121 ms  30.524 ms

 3  213.120.182.141 (213.120.182.141)  31.326 ms  108.739 ms  208.670 ms

 4  213.120.161.82 (213.120.161.82)  31.429 ms  31.397 ms  31.334 ms

 5  31.55.164.69 (31.55.164.69)  31.794 ms  31.408 ms  33.390 ms

 6  31.55.164.107 (31.55.164.107)  32.454 ms  31.668 ms  31.063 ms

 7  acc1-10gige-0-5-0-7.bm.21cn-ipp.bt.net (109.159.248.102)  39.188 ms

    109.159.248.59 (109.159.248.59)  36.161 ms

    acc1-10gige-0-5-0-4.bm.21cn-ipp.bt.net (109.159.248.96)  40.436 ms

 8  core1-te0-13-0-4.ealing.ukcore.bt.net (109.159.248.8)  39.946 ms

    core2-te0-3-0-3.ealing.ukcore.bt.net (109.159.248.150)  38.086 ms

    core1-te0-2-5-0.ealing.ukcore.bt.net (109.159.248.0)  43.625 ms

 9  peer1-xe3-1-0.telehouse.ukcore.bt.net (109.159.254.213)  35.631 ms

    peer1-xe3-1-1.telehouse.ukcore.bt.net (109.159.254.217)  36.372 ms

    peer1-xe11-1-0.telehouse.ukcore.bt.net (109.159.254.112)  36.568 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  40.301 ms  42.783 ms  40.390 ms

11  85.205.0.93 (85.205.0.93)  37.934 ms  38.247 ms  37.312 ms

12  * * *

13  * * *

14  * * *

Thanks for your help,

Francis

[AngusWolfendale]

Hi Lee,

Really hope you can help as we live in a no-signal area and need this unit to make our mobile phones work.

My SureSignal V3 stopped working three days ago after I changed the registration Post Code.  I have reset it, left it on continuously for 24 hrs and still it will not connect.  It had been working previously.  The lights that are on are:

1st Light Internet - solid orange

3rd Light: Phone - solid orange

Test Results are:

Serial Number: 40141020814

Speed Test:

Ping: 63ms

Download: 4.72Mb

Upload: 0.28Mb

Ping Test:

Ping: 68ms

Jitter: 1ms

Packet Loss: 1%

IP: 81.153.178.115

IPv6: ::ffff:5199:b273

tracert:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 144 ms <1 ms <1 ms BTBusinessHub.home [192.168.1.254] 2 47 ms 48 ms 48 ms esr7.manchester5.broadband.bt.net [217.47.67.146 ] 3 48 ms 47 ms 48 ms 217.47.67.13 4 49 ms 49 ms 48 ms 213.1.69.98 5 48 ms 48 ms 48 ms 31.55.165.103 6 49 ms 48 ms 48 ms 31.55.165.213 7 48 ms 49 ms 48 ms 31.55.165.109 8 48 ms 47 ms 48 ms acc2-10GigE-0-2-0.mr.21cn-ipp.bt.net [109.159.25 0.194] 9 60 ms 58 ms 59 ms core2-te0-5-0-1.ealing.ukcore.bt.net [109.159.25 0.145] 10 60 ms 60 ms 60 ms core2-pos9-2.bletchley.ukcore.bt.net [194.72.31. 157] 11 65 ms 62 ms 62 ms lndgw2.arcor-ip.net [195.66.224.124] 12 59 ms 58 ms 59 ms 85.205.0.86 13 * * * Request timed out. 14 * * * Request timed out. 15 *

Angus

[Retired-Sarah]

Hi everyone,

This is currently under investigation, see here for more details.

Thanks,

Sarah 

[TheAstronomer]

My V3 VSS stopped working many weeks ago and has defied every attempt to move beyond the light sequence described in the subject heading of thread.

I have worked through every suggestion/option in this topic. In particular, I have manually set my TP-Link TL-W8980 router to forward on ports 8,50,53,67,68,123,500,1723,4500 & 33434-33445. The VSS has been reset numerous times and given many hours opportunity to establish contact with something Vodafone!

Expensive as a night-light, I am now turning here in the hope that you might be able to help, particularly with  issues around a possible block on my IP address or with the registration of the VSS because the problem does appear to be a failure to access anything Vodafone!

At 14.00 Wednesday 1st October the following results were obtained from the tests specified by you:-

Download : 5.50Mb/s

Upload : 0.37Mb/s

Ping : 57ms

External IP address: 93.89.131.201

The VSS serial number is 40132335759

A traceroute test gave the following:

Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Peter and Maggie>tracert 212.183.133.177 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1 9 ms 7 ms 1 ms 192.168.1.1

2 34 ms 36 ms 30 ms telehouse-gw2-lo1.idnet.net [212.69.63.51]

3 29 ms 38 ms 26 ms telehouse-gw6-gi3-403.idnet.net [212.69.63.74]

4 31 ms 26 ms 28 ms telehouse-gw1-fa0-0.402.idnet.net [212.69.63.73]

5 32 ms 98 ms 38 ms lndgw2.arcor-ip.net [195.66.224.124]

6 34 ms 38 ms 38 ms 85.205.0.93

7 * * * Request timed out.

8 * * * Request timed out.

9 * *

I have no problems with my internet connection (other than my 'rural' speed). The router is on 24/7.

I shall be grateful if you will arrange to have checked whether there is some difficulty with my registration of the VSS or with my IP address and for any suggestions you might be able to make that I have previously overlooked.

Thanks in anticipation of your reply in due course.

Peter

[patrick_keys]

We have two locations, both use the same internet router, and have the same firewall configuration. One location uses BT infinity, and one location uses BT ADSL broadband.

The SSv1 has been tested at both locations - it works on BT infinity, but not on BT ADSL. The SSv3 has only been tested on BT ADSL, but does not work at all.

As requested, here are the results of the test:

SpeedTest: Download: 1.58Mbit/s, Upload 0.28Mbit/s (note that there may have been other downloads going on at this time)

PingTest: Ping: 202ms, Jitter 57ms

Public IP address: 81.137.184.238

Serial Number: 42141629792

Traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.8
  2    27 ms    27 ms    27 ms  host81-139-128-1.in-addr.btopenworld.com [81.139
.128.1]
  3    27 ms    27 ms    27 ms  213.120.178.141
  4    28 ms    28 ms    29 ms  213.120.177.98
  5    28 ms    28 ms    28 ms  217.41.168.61
  6    30 ms    28 ms    28 ms  217.41.168.107
  7    28 ms    28 ms    28 ms  109.159.249.76
  8   143 ms   144 ms   142 ms  core4-te0-10-0-19.faraday.ukcore.bt.net [109.159
.249.13]
  9   160 ms   154 ms   142 ms  peer1-xe8-0-1.telehouse.ukcore.bt.net [109.159.2
54.175]
 10   145 ms   154 ms   145 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    31 ms    31 ms    30 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Note that ping to this host also appears to time out, which is odd.

As a complete aside, the instruction leaflet supplied with the SSv3 indicated that the product makes use of Open Source Software - it even includes a leaflet with the GPL licence. The source code location (https://forge.betavine.net/projects/voda-femtocell/) is not accessible. Please can you ensure that this access is restored as soon as possible in order to comply with the terms of your software licence.

Please let me know if you require any further information - thanks for your help.

Patrick

[Ben_H]

Hi folks,

Peter - Your unit hasn't connected to our servers since May. Have you had a chance to test a different Ethernet cable or move the Sure Signal to another location in the house? 

Everything on your speedtest and IP details check out fine, so I'd like to rule out a hardware issue.

Patrick - Looking at your ISP, you were affected by the issue mentioned above. The good news is that this has been sorted. We've updated the statement to show this here.

Cheers,

Ben

[TheAstronomer]

Hi Ben,

The VSS has been positively nomadic since May! Since then the router has been changed (and port forwarding edited). The network provides ethernet connections via powerline adaptors - I have linked to each without resolution; each continues to provide faultless internet connection.

Following your reply, I have linked the VSS direct to the router with a different ethernet cable. The unit is giving me the now familiar red flashing and two stable orange but I recognise that it could take some time to stablise (or not!).

I will leave it well alone for 24 hours and get back to you with an update tomorrow.

Peter

[patrick_keys]

Hi Ben

Is this a recent issue? The SSv3 has been connected to our internet service for several months, yet has *never* managed to establish a connection. It has been rebooted, reset, moved, stroked, cajoled and encouraged to work, yet nothing ever changes. The lack of local, detailed debugging information (e.g. a web page) is a serious oversight.

Can you categorically say that it should be working now? It isn't of course - what do we need to try next?

Thanks for your help

Patrick

[TheAstronomer]

Hi Ben,

As promised, the VSS has been attached with a different ethernet cable direct to the router for the past 24 hrs. Guess what? No change!

This is beginning to mirror the many fractious posts on another thread following the complete loss of what had been a very stable 3G signal back in April! So I now have two iPhones on 2 year contact based on the then existing 3G and subsequently, the £100 VSS which, as I said earlier, is not even any use as a nightlight! The loss of 3G was as a result of Vodafone "working to improve our service"!  The messages of 'problems being sorted' has now ended up lierally months later with a bland "no coverage and no plans to do anything". It is concerning to see on other threads about VSS, very wide spread speculation about major outage of the SS service. If that is so, collectively we are all wasting one hell of a lot of time and nervous energy here aren't we?

Any chance of kicking the question 'upstairs' and getting us a straight answer - major widespead problems or not??? It's a bit like spending hours on a wobbly email PC only to then find that the server's been down - good to know sooner rather than later!

Anyway, notwithstanding any wider issues that might be revealed, any suggestions where I go from here (apart from the bin - yet!)? When you say 'hardware issue' , I assume we are left with the VSS itself now?

Sorry for mild rant, it's not your fault but you really couldn't make it up!

Thanks and best regards,

Peter

[Sukhi]

Hi TheAstonomer,

It does sound like you have a faulty Sure Signal in which case the next step would be a repair.

partrick_keys - Please follow the steps here and let us know if there is no change. 

francisbrand, damianiw and Sha12 - Please reboot your device as suggested here.

Thanks,

Sukhi