Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[joewilliams]

Thanks @arukDave, that's all very interesting.

I've tried with two ISP supplied Technicolor routers - one TG799 using the Openreach modem, and one TG589 with a built-in modem.

There's nothing of use in the GUI, but I believe I may be able to find those settings in the telnet interface if previous experience is correct.

Failing that, I deploy Drayteks fairly frequently at work - I'll test with the next one and see if that solves the issue.

[joewilliams]

Following @arukDave's advice, I replaced my TechniColor router with a TP-Link, and the SureSignal connected perfectly.

I don't know if there are any tweakable settings on the TechniColor, and frankly can't be bothered to investigate any further

[loncam]

@ben_h: Colt is our main Internet provider in UK and we are using our own IP address space through them.  

[dmlox]

Hello V'fone,

Same problem but I wonder if it has been caused by an intermediate server?

See 'Hop 6' in the tracert.

Tuesday 5th. April 2015

Sure Signal v3

Ser. No. 40132605193

On Sunday morning 3rd. April This SureSignal failed.

Power light = flashing red; Internet = steady orange;  

Service = OFF;   Users = steady orange.

A similar problem occurred in October 2014.

I suspect that after my Forum post action by Vodafone restored my connection.

I have attempted several times to encourage a re-connection:

                Switch power OFF; make a cup of tea eat biscuits, restore power and allow the SSigv3 to try to re-connect.Press the ‘re-set’ button on the S.Sig.v3.

                Disconnect the internet cable with combinations of power on/off combined with the re-set Button.I have exhausted all combinations.

All to no avail.

After trying to reconnect for several hours the S.Sig falls to the fault mode of:-

                Power = Red flashing

                Internet = Steady orange

                Service = OFF

                Users = Steady orange

PLEASE HELP.

Tests carried out on Tuesday 5th. April 2015 between 10.40hr and 11.20hr.

Tracing route to 212.163.133.177 over a maximum of 30 hops

1   <1 ms   <1 ms   <1 ms 192.168.1.10

2   11 ms   10 ms     9 ms 31.25.4.209

3   10 ms   14 ms   15 ms 100.80.194.193

4   19 ms   21 ms   21 ms 101.109-254-62.static.virginmediabusiness.co.uk[62.254.109.101]

5   143 ms   131 ms   152 ms 98.109-254-62.static.virginmediabusiness.co.uk [62.254.109.98]

6   180 ms   172 ms   152 ms manc-lam-4-tenge12.network.virginmedia.net [62.253.44.255]

7   79 ms   82 ms   107 ms manc-core-2b-xe-111-0.network.virginmedia.net [213.104.242.153]

8     *       *       *     Request timed out.

9   141 ms   130 ms   80 ms leed-bb-1c-ae0-0.network.virginmedia.net [62.254.42.126]

10   129 ms   143 ms   143 ms 62.252.224.238

11   133 ms   144 ms   141 ms ae3-xcr2.lnd.cw.net [195.2.30.165]

12   62 ms   70 ms   75 ms ae0-xcr1.lnd.cw.net [195.2.25.121]

13   261 ms   103 ms   113 ms ae15-xcr1.lns.cw.net [195.2.30.114]

14   33 ms   30 ms   32 ms t2c3-ae1-0.uk-lon1.eu.bt.net [166.49.211.253]

15   141 ms   114 ms   134 ms t2c1-ge4-0-0.fr-par2.eu.bt.net [166.49.237.93]

16   133 ms   156 ms   133 ms t2c4-xe-0-0-0-0.nl-ams2.eu.bt.net [166.49.208.224]

17   149 ms   156 ms   183 ms t2c1-ge8-0-0.uk-eal.eu.bt.net [166.49.237.8]

18     *       *       *     Request timed out.

                ( inclusive )

30     *       *       *     Request timed out.

Trace complete.

Ookla SpeedTest.net;   

                Newbury hosted by Vodafone UK

Download = 4·4 Mbps;   Upload = 1·26 Mbps;   Ping = 207 m.se

 ‘Best’ selected by Qokla: Newcastle-on-Tyne; hosted by Wildcard Networks

Download = 4·53 Mbps;   Upload = 1·46 Mbps;   Ping = 140 m.sec.

Ookla PingTest.net

                1: Ookla selected, Coventry hosted by WarwickNet. Ltd:

                 Ping = 203 m.sec. Jitter = 85 m.sec.   Grade D*   MOS = 3.33

                2: Self-selected Utrecht hosted by Vodafone NL

              Ping = 255 m.sec. Jitter = 181 m.sec.   Grade F*   MOS = 2.07

Until this S.S.v3 was working fine.  On the ocaisional fail it came back on-line within less than 10 minutes - no problem.

 Like I said  HELP

Many thanks

David L. 

[loncam]

@amanda

Colt wasn't able to provide us enough public IPv4 addresses.  We were forced to use IP space registered in another IANA. Colt created a Route Object for this IP space in the RIPE database.  Please let me know if this not enough to allow access.  

https://apps.db.ripe.net/search/lookup.html?source=ripe&key=192.52.162.0/24AS31952&type=route

[MrPhoneUser]

Hi,

Hope you can help. I am getting the light sequence described. Have reset the device with no success. Internet connection is working fine.

SureSignal serial number is 40131559276

IP address is 86.132.48.55

Trace route below

Appreciate any help.

Thanks

Neil

[Retired-Laura]

Hi guys,

@dmlox – The light sequence you’re describing means that the internet speeds you’re currently using are not fast enough to support the Vodafone Sure Signal.

This would also explain why the connection kept dropping out.

@loncam – Can you let us know the IP address?

We’ll be able to check this again for you.

@MrPhoneUser – Can you let us know the internet speeds that you’re currently having and also the exact light sequence you’re seeing?

Cheers,

Laura

[MrPhoneUser]

Hi,

Speed test below.

Thanks.

[MrPhoneUser]

Oops, forgot to say, light sequence is as described in the subject (the same as the image I clicked on to get to this discussion thread) -

Power - Flashing

Internet - Off

In Service - Orange

In Use - Orange

Thanks.

[dmlox]

Hello again V'fone,

S.Sig v3  Ser.No.40132605193

name: pwvss2012

Has been 'off-line' for 60hours.

Power:- Flashing

Internet:- steady orange

Service:= OFF

In use:- steady orange.

See tracert and ping details Tuesday 5th May 2015

Since then I have 'pinged' a selection of the intermediayte IP addresses

The only one which failed was 212.183.133.177 = yours I believe.

'My Account' shows 'Active' for this instrument.

Please re-connect it.

Many thanks

David L.