Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[arukDave]

Yes. The Vodafone "Tech's" always mangle the IP's, loosing the first octet! They also never respond when you point it out to them. Cant help thinking a fleet of robots is in command. Dave B. (No affiliation to anyone.)

[matt_jackson]

@andyu1 - nice one on the reset button.

So, I did a 'proper' reset.  No change.  But then went out for the day and when I got back - hey presto red,white,white.  No idea what happened.  In the last few days I did reset my router back to factory so no port forwarding, no DNS, no 'allow these IP's', nothing.  (and still an upload speed well under the minimums)

I don't get it, but happy VSS3 is back... I was on the verge of giving it a tap - with a sledgehammer!!

[samsurfer]

OK - using new (good) ethernet cable, all the needed ports are open, all those (broken) IP addresses given are allowed.

Still the same: flashing power and orange in service and in use lights.

What can I try now?

[duncanblowe]

IP address 88.144.103.123

ping 47ms

download speed 3.95MBPS

upload speed 0.3MBPS

serial number 42143938787

Traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 my.router (192.168.0.1) 35.400 ms 2.639 ms 1.122 ms
2 88-144-100-1.host.pobb.as13285.net (88.144.100.1) 25.412 ms 83.718 ms 27.254 ms
3 host-78-151-227-8.as13285.net (78.151.227.8) 25.521 ms 29.023 ms 76.300 ms
4 host-78-151-227-29.as13285.net (78.151.227.29) 137.109 ms
host-78-151-227-25.as13285.net (78.151.227.25) 200.106 ms
host-78-151-227-33.as13285.net (78.151.227.33) 27.195 ms
5 host-78-144-10-178.as13285.net (78.144.10.178) 34.042 ms
host-78-144-9-209.as13285.net (78.144.9.209) 126.734 ms
host-78-144-9-239.as13285.net (78.144.9.239) 128.343 ms
6 ldngw1.arcor-ip.net (195.66.224.209) 262.275 ms
host-78-144-10-64.as13285.net (78.144.10.64) 167.172 ms 171.001 ms
7 ldngw1.arcor-ip.net (195.66.224.209) 324.508 ms 175.801 ms 137.798 ms
8 85.205.0.86 (85.205.0.86) 175.805 ms 168.319 ms 59.537 ms
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[duncanblowe]

Just to give a bit of background to my issue. Had been working since November with no problem other than a couple of relatively short outages. Been off for over a week now, was like it when I got back from a weeks holiday so it could be over two weeks for all I know. Tried resets, and mucking about with my router settings. Very quickly comes back to the flashing power plus two solid orange. I shouldn't need to mess around with the router, especially as it worked fine at first (albeit taking an age to set itself up) Its a Draytek Vigor router, and in spite of spending most of this evening looking, and having moved it to a DMZ (or open ports as they call it) still the same three lights. 

I suppose I should be happy, as its only for work, as I stick to another network myself. I had considered swapping networks since I had signal now at home, but with the level of performance and support that won't be happening.

[Retired-Jamian]

@duncanblowe 

Please try a different Ethernet cable and make sure all the following ports are open:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 133.177-179
• 133.181-182
• 131.128-191

A flashing power light can also indicate a fault with the device. Please try connecting the Sure Signal in a different location so we can rule this out.

[duncanblowe]

I already tried a different cable even though its clear it can't be that as its communicating fine.

I tried opening the ports, but being a phone user rather than a networks expert I can't see how to add the 'allowed IP addresses' especially as the IP addresses you quote aren't complete. I also tried putting the device into an open ports area of the router. But the question I have is why would it suddenly need all this doing if it has been working fine for eight months without it. Have you recently updated some firmware on the device, as I haven't updated the router.

I will try some other location. I assume the local Vodafone shop will be happy to be used as this other location? The only other network access I have without a two hour round trip to family, is at work. and thats very locked down as you'd expect. Maybe you could contact our admins for me and ask them to open it up so we can use it for testing?

[andyu1]

@Jenny, having tried everything else, I've transferred my broadband service and now have a static IP address.
Could you either please add or confirm the following ip is on your whitelist:
109.68.199.151 (sharedband)
Thanks
andyu1 (previously andyu)

[andyu1]

Just throwing into the mix... according to a Vodafone press release back on march, 'call over wifi' is scheduled to be launched this summer. So we can all throw away that nice little white ornament that decorates one of the plug sockets in our homes and look forward to another Vodafone service that doesn't quite live up to expectations. Would certainly explain the lack of investment in getting sure signal actually working for everyone.
Quite WHEN in the summer is up for debate. @vodafone, to give perhaps a little light at the end of the tunnel for those struggling with vss, can you narrow down the launch date somewhat please?

[duncanblowe]

Come ON VF. The silence is deafening. I've decided that since my box is less than twelve months old, and you are completely failing to help me in any way, If I don't get sorted by visiting the VF shop in the morning, I won't bin it but instead I will be asking for my money back as the box is NOT fit for purpose. I mean it could be the service, but you can't show that whereas I can very easily show the box doesn't work.