Version 3 VSS not working

[rjacks]

Hi I have a SureSignal that was working and has now stopped, detaisl below.

Version 3 VSS Lights (Power - flashing, Internet - off, In

Service - orange, In Use - orange

Model: 9361 Home Cell p3.0
Serial No: 40123645109

Ping 55ms
Download Speed 1.94
Upload 030 Mbps

Ping 48 ms
Jitter 1 ms
Grade B*

External IP 90.246.252.131

Trace Route

Tracing route to cluster4.vap.vodafone.co.uk [212.183.1
over a maximum of 30 hops:

  1     3 ms     2 ms     4 ms  192.168.2.1
  2   154 ms   152 ms   153 ms  62.208.14.24
  3   150 ms   144 ms   159 ms  62.208.13.145
  4   162 ms   148 ms   145 ms  62.208.14.107
  5   155 ms   144 ms   150 ms  62.208.15.26
  6   150 ms   216 ms   151 ms  xe-3-1-0-xcr1.lsw.cw.ne
  7   140 ms   145 ms   148 ms  ae2-xcr1.lnt.cw.net [19
  8   155 ms   164 ms   153 ms  vodafone-gw1.cw.net [19
  9   153 ms   161 ms   168 ms  85.205.116.14
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

thanks

[Sukhi]

Hi rjacks

Everything’s fine with your speed test, ping test and traceroute and your IP address is on our whitelist, so no problems there either.

The lights you’re seeing show that the unit hasn’t authenticated on the network.

Can you check to make sure the right ports are forwarded on your router?

The following is a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address.

For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:
Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT customers only) - TCP/UDP

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

BT Infinity Customers.

If you’re a BT Infinity customer, you’ll need to log into your router admin page and select port clamping.

Once this has been selected please restart your router and Sure Signal.

Check your MTU settings.

Log into your router admin page and find the location of the MTU field. This varies depending on the make and model so you’ll need to look for it.

Change the value of the MTU size to 1500.

Log out of the router, this will usually result in a reboot.

Perform a reset of the Sure Signal:

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour

The Sure Signal will now try to contact the network and download its profile. This can take up to 6 hours.

Thanks

Sukhi