Very Unhappy with my upgrade

[FazMosh]

Hi 
I recently upgraded my SIM Only contract to take out an unlimited voice & text contract with 1 GB data so that I could use my shiney new iPhone 5S

The first thing that was messed up was my upgrade - they didnt give me 4G to start with - even though it was in my offer. Then I found that the data connection to my phone was not set up properly and I was not able to get data through anything other than WiFi !

After nearly two weeks of messing about trying to connect to internet, I have tried everything:

1. Resetting the device (Over twenty times)

2. Resetting network settings 

3. Going to Vodafone store and changing SIM card

4 Going to Apple Store and changing my iPhone

5. Having Vodafone apply a data bar on my phone and then have this removed (felt like they were clutching at straws).

BUT no joy - Vodafone done sem to like me.

So I reluctantly asked Vodafone to drop me back down to my old contract and they did this without really much concern. Now my iPhone has stopped working altogether - no voice, text or data.

You have to give it to Vodafone - they really know how to mees up your day. I wish I had not given up my EE phone now .

[Ben_H]

Hi FazMosh,

I can see we've emailed you today asking for details to access your account securely.

If you're reluctant to do this via email, or you need immediate support, please visit Live help or call 191 from any Vodafone handset. You can also call 03333 040191 from any other line.

Many thanks, 

Ben

[rossmk]

Wow! And I thought I was having a rough time trying to get my phone unlocked from the network. Strikes me that there is a considerable lack of experience. My account was meant to be a business account, but it remained in a state of limbo for years, half way between a personal account and a business account.!!

I eventually moved my mobile account to Three (I am not affiliated with them in any way (other than being a customer)) and whilst not perfect sometimes, are a lot better. The way things are going, my iPad is unlikely to stay with them either - I've given them until Wednesday.

On the plus side, after throwing my toys out of my pram on this forum, they have reacted. Fingers crossed!!

Good luck find in mobile phone sanity!!