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VeryMe rewards

3: Seeker

Same here, I ported my number from a different network so had a temporary number for a week. 

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3: Seeker

Me too...another PAC/ported number.

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Moderator

There seems to be a theme here from the comments you guys have made @ed73@chrislee_88@peakrodent. Are you all able to use your phone as normal including calls, texts and data? I'm just thinking if there are any parts of the port that haven't completed this may cause an impact. 

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3: Seeker

No problems with anything else for me Adam, VeryMe is the only issue really.

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3: Seeker

No problems either, I've been with you since Sept and this is the first issue I've had

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12: Established

I've been a Vodafone customer since 1999. But I was initially a PAYG customer, for about the first 5 years.

My brain training puzzle site - It's good go look

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3: Seeker

I joined in December and everything has been great apart from VeryMe!  I've not tried roaming yet but I assume it'll be fine.

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12: Established

I spoke to the online chat team yesterday and here's a snippet from the transcript that I was told is the reason it doesn't work for me:

 

Nafees : Permission affirmation was not active on account. That was the reason VeryMe rewards were not working.
Nafees : As this is provided digitally over an App, we need specific privacy policy permission on account so that it can be provided to you.
Nafees : I have enabled it now.
Jon : Oh right ok. Sounds very complex
Nafees : It will be updated in 24 hours.
Nafees : And then text Access.
Nafees : It will be starting working .
Nafees : Thanks.
Jon : Ok I'll try the above. Thank you
Nafees : Thanks.
Nafees : It is bit complex due to Privacy policy Law of UK Govt.

 

It's been 24 hrs and I've just sent ACCESS to 97888 again, so let's see if it starts working tomorrow.

Sent from my Google Pixel 3XL

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12: Established

@jonspittle wrote:

I spoke to the online chat team yesterday and here's a snippet from the transcript that I was told is the reason it doesn't work for me:

 

Nafees : Permission affirmation was not active on account. That was the reason VeryMe rewards were not working.
Nafees : As this is provided digitally over an App, we need specific privacy policy permission on account so that it can be provided to you.
Nafees : I have enabled it now.
Jon : Oh right ok. Sounds very complex
Nafees : It will be updated in 24 hours.
Nafees : And then text Access.
Nafees : It will be starting working .
Nafees : Thanks.
Jon : Ok I'll try the above. Thank you
Nafees : Thanks.
Nafees : It is bit complex due to Privacy policy Law of UK Govt.

 

It's been 24 hrs and I've just sent ACCESS to 97888 again, so let's see if it starts working tomorrow.


I doubt it.

My brain training puzzle site - It's good go look

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12: Established

Yeah, I'm not exactly full of confidence.

Sent from my Google Pixel 3XL

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2: Seeker
Was this resolved? I have the same problem since transferring my number from PAYG to Pay Monthly.
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12: Established

No it wasn't.

Incidentally they gave 5GB of data. I'm not ungrateful, but it was only for 7 days, and I have 20.

My brain training puzzle site - It's good go look

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12: Established

As expected my VeryMe Rewards is still not working, so I called up customer services today and they've logged a complaint and promised me a resolution in 4 days, apparently this is the process, although I expect to be no further forward in 4 days time.

Sent from my Google Pixel 3XL

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4: Newbie

@flagpole wrote:

No it wasn't.

Incidentally they gave 5GB of data. I'm not ungrateful, but it was only for 7 days, and I have 20.


They also gave me and hubby 5GB. That's useful for me (not that I'll use it in 7 days) but hubby has 100GB on his contract so he's less than impressed 

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12: Established

Now working for me!

My brain training puzzle site - It's good go look

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3: Seeker

Me too! I'm straight off to Costa for a free coffee.

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12: Established

Not for me.

Sent from my Google Pixel 3XL

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12: Established

Me too!!

My brain training puzzle site - It's good go look

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4: Newbie

My app is finally working, hubby is keeping his fingers crossed that his will work soon.

Thanks to those who solved the issue 

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3: Seeker

Mine too!  Yay!

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