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We have two SS v3 connected to our corporate network, connected on a DMZ with all ports open as instructed.
both were working as they are supposed to (eventually) until we had a powercut.
The router and switches/firewall stayed live as it is on UPS but the SS's went off (in the main office)
they have not come back to life, we get flashing red light and constant amber lights (signal and phone)
we have not changed ISP/IP addresses or router/firewall config.
We have rebooted the router as it is the first thing we get asked.
We have reset both SS units and left them out for 24hrs and tried different ports.
It apears to be connecting to Voda servers 85.205.0.93 (voda germany?) but stops there.
IP: 82.68.222.26 (ZEN)
Serial no's: 40134939020 & 40134941257
Speed: 60mb down 15mb up FTTC
can you check our IP is whitelisted and let us know the last time it connected?
it is getting an ip address from DHCP.
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@Johnsons - Your IP address is on the whitelist.
40134939020 last connected to our servers on 14 July.
40134941257 last connected to our servers on 17 June.
The problem here could simply be that you’re trying to use two Sure Signals. Try turning one off and reset the other. Leave it for 24 hours to allow for all updates.
If they’re close and within each other’s range, this can cause problems. Any updates sent by us to your router, will often only be forwarded onto one of the devices.
The same can happen the other way round too – so when they’re both trying to connect, only one will make it to our servers.
I’m afraid we can’t guarantee that the second Sure Signal will work, whilst in the same area as the first.
@Johnsons - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
