Vodafone Home Broadband / Vodafone Connect

[dynamick]

Hi there. Firstly the speeds and setup on my broadband have been great, so has most of the customer support I have had with initial gremlins on setup

I do have two big headaches though. I have a zyxcel nsa325 network drive which I store music, photos, movies etc on and On my old plusnet modem I just plugged it in the ethernet port and my Hitachi tv saw it. Now although the drive is visible through my PC and is visible wordlessly on the home network, the drive is not seen by my TV *unless the drive is plugged directly into the the ethernet port on the TV. So what setting am missing, there is no help or suggestions on the net, with it being a new modem there is no firmware 6 for it either.

Secondly, when I signed up for vodafone home broadband I was told that I would get 10 email addresses too, I have no idea where they are or indeed the pop/imap.plus.net settings for the addresses or the settings so I can send emails on my current email address.

Hope someone can help and thanks in advance

Mick

[user2202]

No problem

[Rahim]

@Boyo1927 @cdl I've sent you a private message with details on how to get in touch.

@coopermarsh So we're able to check the Wi-Fi drop outs you've been experiencing, please get in touch with our dedicated Broadband team via Live Chat or 08080 034 515. 

[Boyo1927]

Have replied to private message and provided you the conllaint reference to link in if needed

[MrWhite]

@Rahim

When are we actually getting an update to the firmware?  I'm still having issues with wifi to LAN connections on the router.  This has been going on for months now.

[Rahim]

@Boyo1927 Thank you! 

I can see that we've received your email from earlier today (23 February 2017). 

A member of the team will respond to your email as soon as they can. 

@MrWhite Sorry to hear this. 

You'll be able to keep an eye on upcoming firmware updates via our Blog or through contacting our dedicated Broadband team via 08080 034 515. 

[cdl]

Dear Vodafone,

please stop sending us private messages "with details on how to get in touch". We all know how to get in touch with you. 99% of the people posting here do so because we contacted Vodafone, but our issues have not been solved!!! So, please, please, please, please stop harassing us sending private messages "with details on how to get in touch"! I must have received 4 or 5 such (utterly useless) messages over the last month or so.

Specifically, what I would need is for your router to work properly. This is not possible, because you have decided to cripple the functionality of an otherwise decent piece of kit with your useless firmware. And no, do not tell me I need to contact tech support: I have already changed and optimised frequencies and channels, the router has already been replaced once, and, by the wya, speaking to tech support has been utterly useless because the people who made me waste a lot of time on the phone are blatantly incompetent: they kept talking about 2Ghz and 6Ghz frequencies (really? A new standard?), they didn't understand what wireless isolation meant, they didn't understand how two PCs could transfer files connecting to the router only (the guy kept asking: so you're not using dropbox? really?).

The best alternative would be to use my own equipment, but Vodafone prevents this, even though this is restrictin is not present in the terms and conditions, and we never agreed to it. The terms: https://www.vodafone.co.uk/terms-and-conditions/consumer/broadband-and-home-phone/vodafone-broadband... prevent me from using non-CE equipment and from connecting equipment which harms the network, but how this can be interpreted as preventing me from using ANY non-Vodafone router is, honestly, beyond me.

I have therefore filed a complaint, because I want either to use my own equipment, or to cancel the contract with no penalties. Your most useful colleagues keep calling me when I am at work and no, do not tell me I need to call back, because every single time I do the people who answer tell me they cannot help me because another department looks at complaints.

All I want now is a deadlock letter, so i can escalate the matter to the Ombudsman. let's see how you will explain to them that you are enforcing a resttriction (preventing non-Vodafone equipment) which we customers never agreed to.

[user2202]

Again fully agree

I would happily stay with vodafone and use my own equipment

Speaking to the obsuman the deadlock letter is significant but you wont get it.

Saying you can just leave VF is a cop out in my eyes anyway.

Someone needs to actually address the policy (or not) issue and take a practical customer centred approach to this - im not sure its even escalated.

This is what i put on another post:

The question of why stay with VF keeps running through my mind - but that isnt the point.

The fix is immediate and simple:

Allow customers to use their own equipment (even if you require them to agree to T&C's) - there is NO reason not to and NO cost to Vodafone...its not even a proper policy

More widely they need to improve their router firmware - my belief is their router is doing something they dont want us to know about or similar - EG like tracking activity or allowing a support back door or allows an easy route into the VF network. It might even be linked to the muted loss of the sure signals and thats why they dont want us using our own equipment.

Eitherway ive never heard of a provider getting ANY stick when they let you use your own equipment - its only Sky and VF that make you and even sky's stuff is better (and people leave both)

[Spiralgalaxy5]

@cdl, @user2202: Vodafone DO let you use your own router; they do not allow (or at least make it easy for) people to use their own Modems and I can understand why. Is there a specific reason you cannot connect up a Router of your own specification to the Modem-Router as supplied by Vodafone and run the VF router in a minimalist configuration (i.e. as close to "Modem-only" as possible)? Why not be pragmatic about these things: take control of the problem, solve it and move on - much less stress that way. It is of course frustrating not to be able to use the supplied equipment as you expected to do but personally I am not surprised that they (VF) have been unable to satisfy everyone with their equipment and firmware releases, given that people use the equipment in so many different ways and with varying levels of knowledge / competence. In my opinion, the mistake these ISPs make is to make silly claims for budget kit in the first place. They would be better off supplying the Modem alone, with set-up information and (optionally) a really basic Router for those with no "home network" and no interest in NAS, DMZs, turning on the oven whilst they are driving home etc... allowing the rest of us to do as we please.

[WillVXR]

@Spiralgalaxy5:

Don't be so patronising

The inability of commonly used devices to communicate seamlessy is a fundemntal and unacceptable flaw.

Using the supplied router as a modem only and using additional equipment to allow a working home network should not be necessary and IMHO requires more networking knowledge than many home users possess.

After all we are paying for this poor quality service.

[Spiralgalaxy5]

@WillVXR: Don't take things so personally 😉