Vodafone Mobile Broadband - Unable To Find / Connect To Network For Over A Week

[tamsinlucie]

Please help, I've had a Vodafone dongle since 27th august and was able to use for just 2 days before it suddenly loosing connection and not being able to find any network at all. Before I was able to connect to both GPRS and 3G, now nothing at all!! I've tried calling customer services and have been left on hold for so long that its getting to be costing a me a small fortune calling from my mobile phone (i don't have a land line). I was told to reboot by removing the sim while the device was still plugged in but nothing changed. I went into a Vodafone store and they said that the network may be down as others were complaining that same day, I've waited for over a week and I'm not happy having a device which is completely unusable and being stuck in a contract with it!!!! I use the internet for my home business at its causing me no end of problems. Can someone please contact me and help. :excl: :excl:

[Retired-Matt_Vo]

Hi Sandra

Jon isn't in the office 2day but as soon as he’s in I’ll pass this on as I don't have any details over this myself

Merry Christmas
Matthew
eForum Team

[John.R]

Thanks for the logs - these have been helpful.

We now know that your computer appears to be mistaking our Micro SD Card slot for a DiBcom DIB9080 TV Tuner.

Please have a look for this in Device Manager (probably under Sound, Video and Games Controllers), right click and disable. Then re-test the connection.

If this works, right-click the TV Tuner device, and select "Update Driver". Choose "No, not this time" then "Install from a list or specific location", and finally "Don't search, I will choose the drivers to install". It should then report a match for "USB Mass Storage Device", which you should select and install.

We've also found similar reports of this issue with other HUAWEI devices (not just ours) on other forums, such as here, which might have more useful troubleshooting for you.

There's also a suggestion on the Huawei website that suggests moving or renaming the below .inf file may resolve the issue:
C:\windows\system32\mod7700.sys and oem30.inf in the C:\windows\inf directory

Let me know if any of these resolve the issue.

Jon

eForum Team

Jon,

Sorry for the exceptionally long delay in getting back to you, i've been on holiday. Anyway suffice to say i did as you suggested and DiBCom TV tuner and the dongle connects every time now. I have a freeview TV dongle which I also use when I'm away on business and it obviously seems to be interferring with the Vodafone USB dongle.

Thanks a lot for your help and the help of staff behind the scenes.

John

[sandrapoh]

Dear Jon,

How is the progress? I need my vodaphone to be activated in the next 2 days because I need the connectivity for my project for my employer.

Regards
Sandra

Dear Jon,
Thanks for your guidance. I have managed the connection by the last resort of renaming the mod7700.sys and oem30.inf. Really sincerely appreciate your guidance so far.

Best regards
Sandra

[Retired-Jon_V]

Hi Sandra and John - really glad you were able to get up and running. I will feed your fixes back to our support contact

Jon

eForum Team