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Vodafone Pay Monthly phone

Cataomc
1: Seeker

‎22-06-2017 02:59 AM - last edited on ‎22-06-2017 09:27 AM by Moderator (Retired)

I placed an order for a Pay Monthly 3 days ago and I still didn't get an answer even though my money for the upfront are still taken from my account. Does anyone know how long does it take for them to process and answer my request? Thanks.

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BandOfBrothers
17: Community Champion
17: Community Champion

‎22-06-2017 05:44 AM - last edited on ‎22-06-2017 09:28 AM by Moderator (Retired)

Hi @Cataomc

 

If this is a new Mobile Pay Monthly contract then Vodafone will run a Credit Check first. 

More info here > Vodafone > credit-checking.

 

I would advise as well as checking your email inboxes you also check any Spam inboxes just in case any updates drops into there

In regards to the upfront fee it's possible the funds have just been held by your bank and not yet taken by Vodafone until everything has cleared. 

If you wish you could call Vodafone on the following number to see if they have any update on the status for you.  > 08080 408 408 (free from all UK landlines and mobiles) 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.