Vodafone Sure Signal v2 (steady power, flashing system lights)

[glrawson]

Hi There,

I have a Vodafone Sure Signal v2 that seems to be stuck with a steady power light and flashing system light. The light has been flashing for over 2 hours and will not stop. The phone light is off. Could you please advise if I have a faulty device?

Thanks for your help in advance!

[Retired-James]

Hi james2788,

I can see that there is nothing wrong with the traceroute that you have done and from what I can see your Sure signal did connect to our server yesterday.

Can you confirm if you are still experiencing any issues or has this now connected fully?

If you can let me know I will be able; to advise you on the next troubleshooting steps.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[andyc]

Hi,

I'm having the same issue and have looked at the troubleshooting thread.

My serial number is 40113113473

I previously had this unit working with a different router but I now have a Zoom 4501 (using mobile broadband as we have no landline now). I've tried a few times to get this working and I think I have port forwarding set up properly. The latest attempt has resulted in the system light flashing for over 24 hours (the power light is on and the phone light is off). I tried a complete reset of the unit but I'm not sure if that worked (are the instructions the same for the newer unit?).

Here are the results of a trace:

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     6 ms    <1 ms    <1 ms  192.168.1.1
  2    78 ms    70 ms    69 ms  172.31.33.81
  3    67 ms    59 ms    79 ms  172.31.88.50
  4    67 ms    59 ms    89 ms  172.31.62.220
  5    68 ms    89 ms    70 ms  94.197.127.2.threembb.co.uk [94.197.127.2]
  6    69 ms    59 ms    99 ms  te3-4.ccr01.lon11.atlas.cogentco.com [149.11.78.5]
  7    77 ms    79 ms    69 ms  te0-0-0-4.ccr22.lon01.atlas.cogentco.com [154.54.61.53]
  8   138 ms    79 ms    79 ms  level3.lon01.atlas.cogentco.com [130.117.15.82]
  9    78 ms    79 ms    99 ms  vl-3501-ve-115.csw1.London1.Level3.net [4.69.166.129]
 10    88 ms    99 ms    79 ms  ae-1-51.edge4.London1.Level3.net [4.69.139.74]
 11    99 ms    78 ms   109 ms  195.50.122.66
 12    95 ms    99 ms   129 ms  85.205.116.6
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     ...

Any help would be appreciated,

Thanks,

Andy

[CSTEWART1]

Hi,

I'm having the same issue and have looked at the troubleshooting thread.

My serial number is 40113180760

I previously had this unit working but on return from holiday it function and it just wont configure. I've tried a few times to get this working  

Here are the results of a trace:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    22 ms     5 ms     5 ms  SkyRouter.Home [192.168.0.1]
  2    49 ms    60 ms    51 ms  027fef73.bb.sky.com [2.127.239.115]
  3    65 ms     *       64 ms  027fed58.bb.sky.com [2.127.237.88]
  4    64 ms    66 ms    80 ms  5adfcf00.bb.sky.com [90.223.207.0]
  5    66 ms    66 ms    66 ms  5adfcf00.bb.sky.com [90.223.207.0]
  6    67 ms    68 ms     *     bu4.gr10.bllon.uk.easynet.net [89.200.135.143]
  7    68 ms    68 ms    67 ms  87-86-77-27.easynet.net [87.86.77.27]
  8    84 ms    82 ms    83 ms  AMDGW2.arcor-ip.net [195.69.144.123]
  9    88 ms    82 ms    83 ms  188.111.129.21
 10    95 ms    95 ms    98 ms  85.205.116.14
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Thanks for any help you can give

[stubanks]

i have the same problem here. Have had the suresignal connected to broadband for several days, deregistered and reregistered. power light is steady and system light constantly flashes, mobile light does not light up. periodically, the VSS has both lights start flashing for 5-10 minutes, then goes back to the one light flashing mode. odd.

Can Vodafone check whether this is an issue on their end please? Cna the registration and configuration be checked from the voda network?

serial number is 40121200501

connecting VSS directly to the 100mbps ethernet port on the back of a BT HomeHub 3 router/modem, connected to an ADSL2+ I think, with broadband speeds of c 5-8mbps. Trace seems ok by comparison to others' postings but woudl like to check for issues. 

Last login: Mon Jul 16 22:25:58 on ttys000
Stuart-Bankss-MacBook-Air:~ stuartbanks$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub.home (192.168.1.254) 6.405 ms 4.275 ms 4.196 ms
2 217.32.146.170 (217.32.146.170) 20.585 ms 21.283 ms 19.782 ms
3 217.32.146.238 (217.32.146.238) 23.027 ms 20.919 ms 22.275 ms
4 213.120.156.154 (213.120.156.154) 20.241 ms 19.859 ms 20.583 ms
5 217.41.168.239 (217.41.168.239) 20.086 ms 20.068 ms 20.050 ms
6 217.41.168.109 (217.41.168.109) 20.038 ms 24.380 ms 24.138 ms
7 109.159.249.244 (109.159.249.244) 19.845 ms
109.159.249.242 (109.159.249.242) 20.586 ms
109.159.249.196 (109.159.249.196) 21.676 ms
8 core1-te0-0-0-17.faraday.ukcore.bt.net (109.159.249.133) 25.135 ms
core1-te0-0-0-16.faraday.ukcore.bt.net (109.159.249.129) 28.318 ms
core2-te0-0-0-15.faraday.ukcore.bt.net (109.159.249.175) 22.873 ms
9 host213-121-193-109.ukcore.bt.net (213.121.193.109) 43.742 ms
peer1-xe8-0-0.telehouse.ukcore.bt.net (109.159.254.173) 21.362 ms 21.542 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 27.971 ms 26.526 ms 27.659 ms
11 85.205.116.2 (85.205.116.2) 24.040 ms 23.888 ms 25.122 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

[Retired-Wayne]

Hi everyone,

@andyc – Thanks for providing all the information. Can you go to speedtest.net and post back the results?

@CSTEWART1 – Thanks for that. Can you confirm if you have reset your router since your return? Once you have reset your router, reset your Sure Signal and let me know how you get on.

@stubanks – Thanks for your post on this. I have just looked at your Sure Signal and can see that it updated last night on our network. Can you confirm if you are still having problems with this?

Thanks

Wayne

[andyc]

Hi Wayne,

My Speedtest results are below:

Thanks,

Andy

[jasonic]

Hi, I too am having the same problem

Traceroute results lead me to ip address: 85.205.116.10

I am using Infinity 2 for my BB with a DL speed of about 46 and Upload of 7

My serial number is: 40120119546

My box has had this steady power light and flashing system light for about 2 days now, and keeps doing this regularly

I've just phoned customer services and was told to TCP and UDP port forward the following ports on my router: 4500, 500, 123, 8, 50, 1723 to the IP address of my router (192.168.1.1 (Cisco EA4500)).

Am I getting this wrong but shouldn't port forwarding forward to the device/computer in question ?

Please can you look into this for me

Much appreciated

Jason

[jasonic]

Ok, i've got up this morning and the SS2 box now has a steady power light and both service and signal lights are flashing together?

[andyc]

Hi,

Do you have any suggestions based on my speedtest results and trace? I've been trying to connect for nearly a week now and I'd appreciate some advice.

Thanks,

Andy

[DaveCD]

Hi andyc 

Thank you for the posts and the additional information.

The speed test is great however when I checked your serial number this was not recognised, please could you check this for me.

The next thing we could try is to set it up on a different connection such as a workplace, friend or family address.

If this does not work on another connection please follow the PM I have sent to you and either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

@ jasonic - I can see you connected with the device last night, please can you let me know if you are still experiencing difficulties.

Many Thanks

DaveCD

eForum Team