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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73748 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229863 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203328 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Please check...

Please could you check Sure Signal 40133634234 is correctly registered and visible to your network? It was working 6 weeks or so ago but had to be unplugged. On reconnecting, it no longer works. (Am asking for a friend, so can't advise sataus of ligh...

jattwood by 2: Seeker
  • 10087 Views
  • 3 replies
  • 0 thanks

Resolved! Sim card change

i was just wondering if i need a resync to my sure signal as we use 2 phones on it but i have changed from the micro sim to the the big original sim card and can not get signal now but still getting signal on other phone so hoping some one could help...

micknliz by 4: Newbie
  • 13802 Views
  • 10 replies
  • 0 thanks

Resolved! Re-Register Sure Signal

How do I re-register my Sure Signal. It appears not to have been working for months S/N: 40112554049 It was registered back in 2011, but appears not to be working (all lights as they should be) Cheers Steve

can't opt into blackberry internet service

I have called 40035 to opt into blackberry internet service, recieved a text saying will be notified in the next 60 minutes but hasn't happened. Have tried multiple times, £10 has now been taken off my account with no service. This is not the first t...

VSS Checks - Traceroute to (?)

Hi, I am trying to investigate as to why a number of VSS devices aren't working in a particular network of ours. I have checked that our subnet is whitelisted and that is AOK, also done the port forwarding and reset checks. There are a number of ques...

Resolved! Vodafone Sure Signal not working on Virgin Media

Call logged with Vodafone support on 25 Apr 2014 but no response received I have a VSS Version 1 on  Virgin Media with a Netgear DG8346 router.It has worked in the past but now despite multiple resets during which it appears to be communicating via t...

Resolved! v2 cant add numbers

i cant seem to add new numbers via my ss2. im getting the following error: Error invoking portlet "VAPGatewayController"The source of this error is:com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is:...

jamsterdm by 10: Established
  • 14467 Views
  • 9 replies
  • 0 thanks

SureSignal won't work.

My suresignal 21197023308 has lights 1,2 and 4 lit. No signal. Reset done, no signal. Now?

8970 by 4: Newbie
  • 11956 Views
  • 10 replies
  • 0 thanks

S4 mini losing network

I have a (non-contract) Galaxy S4 Mini and I really like it, it's on  a SIM-only plan from Vodafone .  I live in the remote countryside with no 3G coverage (4G is like a far off dream) so I have a Sure Signal at home which works really well.  I have ...

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