Vodafone Sure Signal v2 with BT Home Hub 5

[adrianforrester]

Hi,

I have been using my Sure Signal for the last 18 months with very little issue and now I have managed to get a  Home Hub 5 to replace my BT Openreach Modem and Technicolor Router, which I thought would be a step up. It should have been a straight swap from what I have seen on some forums, however I have found that the Sure Signal wouldn't connect when I got the new router in place. I subsequently completed a hard reset of the Sure Signal with no improvement. Digging a little deeper I have found that there may have been ports that needed to be opened, so I opened the requesit ports, reset the Sure Signal and still no good. In both of these cases the Sure Signal lights flash, for a period of about 20 minutes, then only the Power light remains on. As I assume that there are many users with Home Hub 5's that also use Sure Signals I can only assume that they should function together, but I am having no luck. I swapped the Home Hub back for the Openreach Modem and Technicolor Router, hard reset the Sure Signal again and within an hour I had signal again.

I really want to be able to use the Home Hub, however I am not sure what else I can do as I need the Sure Signal to get ANY level of coverage in my house. It appears to be a multi-network black hole (when I moved in we had SIMs from all networks to try and find out what we could do and none seem to get indoor coverage unless I put a phone in the window, in which case Vodafone's was 'better') which is not great as it stands, hence the Sure Signal.

I would be very appreciative of any input regarding this matter.

Kind regards

[Retired-Ian_]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Ian

[adrianforrester]

Hi,

Sorry in the delay in responding

My External IP is 84.92.60.95

VSS S/N 40111004236

Speed Test Results:

63.02Mbps Down

18.82Mbps Up

Ping Test:

0% Packet Loss

56ms Ping

20ms Jitter

Tracert:

1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 14 ms 14 ms 14 ms lo0.10.central10.ptw-bng01.plus.net [195.166.128.170]
3 15 ms 14 ms 14 ms irb.10.ptw-cr01.plus.net [84.93.249.1]
4 201 ms 21 ms 214 ms te-3-4.car5.London1.Level3.net [217.163.45.181]

5 14 ms 15 ms 15 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
6 14 ms 15 ms 15 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
7 17 ms 16 ms 16 ms CABLE-WIREL.edge3.London1.Level3.net [195.50.124.138]
8 16 ms 15 ms 15 ms ae22-xcr1.lns.cw.net [195.2.30.61]
9 * * * Request timed out. 

(This carried on from 9 - 30)

Kind regards

[adrianforrester]

Any further help would be appreciated..... I have had to revert back to using the old Openreach Modem and Technicolor in the meantime :smileyfrustrated:

[Gemma]

Hi adrianforrester,

Please double check the ports are configured as below:

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:

8 – TCP/UDP                 (All routers)

50 – TCP/UDP               (All routers)

53 – TCP/UDP               (Virgin Super Hubs)

67 – UDP                      (Virgin Super Hubs)                                                    

68 – UDP                      (Virgin Super Hubs)                                        

123 – UDP                    (All routers)     

500 – UDP                    (All routers)     

1723 – TCP/UDP           (BT Home Hubs)          

4500 – UDP                   (All routers)     

33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

We’re unable to support router support, if it’s still not working please speak with BT.

Thanks,

Gemma

[adrianforrester]

This was all completed during the testing phase and has made no change to the operation of the Sure Signal.

[Retired-Matt_B]

Hi adrianforrester,

I can see that your Sure Signal made contact with our servers succcessfully yesterday afternoon.

Are you now up and running?

Thanks,

Matt B

[IanBowyer]

Your speed test results from

37.38 Download

9.34 Upload

Your ping test results from

32ms ping

2ms jitter

Your external IP address from
213.123.11.33

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 2 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 12 ms 12 ms 12 ms 31.55.185.188
5 12 ms 13 ms 13 ms core2-hu0-8-0-1.colindale.ukcore.bt.net [195.99.127.152]
6 12 ms 13 ms 12 ms peer6-hu0-1-0-1.telehouse.ukcore.bt.net [195.99.127.25]
7 13 ms 12 ms 12 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
8 12 ms 13 ms 12 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Your Sure Signal serial number:

42160549319

[cgblyth]

Hi I am having the same problem, and after spending most of last week with the online "Experts" nothing has been resolved, still not working. We go through all the options, told it will all be ok but must wait 24 hours, then nothing. Go back online have to go through the whole process again with the same result, still not working. I was told it must be a problem with my old sure signal S1 and to go and purchase a new SS3 which I duly did at a cost of £69.00. Got back home plugged in and waited guess what, still nothing, another 2 hours with the online "Experts" and still not working. Took it back and got a refund as it proved that it was not my old SS1 that was at fault. Just entered into a new contract just before it stopped working ,how do I go about cancelling it without having to pay a cancellation fee, so that I can go to accompany whose phones actually work

[motecben]

Like you I had all the problems.  My bradband speed was 3.5-4 MBPS.  I now have fibe and all the problems have gone.  My SS2 works solidly.  So it MAYBE that the neecessary speed that Vodafone quote is marginal.