Vodafone SureSignal No Lights

[bigviv]

Hi - have a V3, suddenly a few weeks back al the lights turned off, the pass through electric plug works fine, but no power to the actual device it seems, i've restarted it, tried different plugs, but it just looks dead.

I also can't seem to access any SureSignal settings on the my account page, it's all gone!:

Serial: 40124104171

Tracert: 

tracert cluster4.vap.vodafone.co.uk

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.179]
over a maximum of 30 hops:

  1     6 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2    14 ms    14 ms    14 ms  217.32.145.228
  3    46 ms    14 ms    14 ms  217.32.145.254
  4    19 ms    19 ms    19 ms  host109-159-244-154.range109-159.btcentralplus.c
om [109.159.244.154]
  5    18 ms    20 ms    18 ms  217.41.169.85
  6    19 ms    19 ms    21 ms  213.120.179.81
  7    18 ms    18 ms    17 ms  acc1-xe-4-3-0.sf.21cn-ipp.bt.net [109.159.251.10
3]
  8    24 ms    27 ms    30 ms  core1-te0-12-0-6.ilford.ukcore.bt.net [109.159.2
51.133]
  9    24 ms    25 ms    24 ms  core1-pos7-1.bletchley.ukcore.bt.net [194.72.31.
129]
 10    26 ms    25 ms    26 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    25 ms    24 ms    25 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

IP: 81.159.251.181

Router/Modem: BT Homehub

Ping: 43ms

Speedtest: DL 23.59 mbps, UL 17.61mbps

[Retired-Kay]

Hi @bigviv, 

The Sure Signal serial number you've provided is showing as deregistered. 

If there's no power to the device then this would point to a faulty unit. Trying it at a different location will confirm this. 

Live help can check your online account to see why the Sure Signal dashboard is no longer showing. 

Thanks, 

Kay

[bigviv]

I have tried in multiple plug points all of which work, but still no lights.

What can I do about that?

Also, how did it suddenly deregister itself?!

[Retired-Jamian]

Hi @bigviv

Have you tried it at a different location, such as a friend or family members?

In order to investigate further, you can also get in touch with Live help as suggested.

Thanks,

Jamian

[bigviv]

Just managed to speak with someone and was told "it's broken, it's out if warranty, buy another one" 

So all the phones in our house are useless again at home. Time to jump to EE who at least have Wifi calling available now rather than promises by Vodafone of "sunmertime" 

Useless 

[Mark]

@bigviv

There are a few things you can try before we write the Sure signal off as unrepairable.

You can try another power unit and Ethernet cable with it, this may help.

If the device is under 12 months we can repair this under the manufacturers warranty.

[cineriv]

@mark,

Please amend your reply to bigviv.....  He has a Version 3 Sure Signal, it is not possible to try another power unit as it is internally mounted within the device.

Would you also confirm the warranty period on the Sure Signal, is it 1 or 2 years?

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Warranty-length-on-sure-signal-unit/m-p/1999603#...

Regards

[Retired-Kay]

@cineriv

The warranty period for Sure Signals is 24 months.