Vodafone Updates Error

[Beugel1987]

Hello.

I have a Samsung Galaxy S4 which also comes with the Vodafone Updates built in.

However, almost 2-3 times every day when using a certain app, I get an error message that says 'Unfortunately Vodafone Updates has stopped'.

Do you know if there is a fix for this as the last thing I want to do is uninstall the Updates app.

Many thanks,

Christopher

[drey_p]

Hi there

I don't believe that you will be able to remove that App - I seem to think it is part of the ROM.  If you go to Settings > Applications > All and then scroll down to the App, you may be able to clear the cache and data.  That may sort out your issue for you.

[Beugel1987]

Hello,

I did what you said but I only had an option to clear the cache.

Hopefully this will sort it and I'll keep you updated if it happens again.

Thanks.

[hrym]

If it persists, it might be worth uninstalling and reinstalling the other app.   It's just possible that has got corrupted and is interfering with Vodafone Updates.

[Beugel1987]

Hello,

Unfortunately this app doesn't exist in the Google Play Store as it only comes preloaded with the phone.

Just connected the S4 to my laptop so I could upload my pictures to Dropbox and it came up with the error again.

It's really weird.

Thanks

[hrym]

The other possibility is that the connection is too slow and the server is timing out.   Are you on 2G, 3G or wifi? 

[Beugel1987]

Hello,

I'm on Wi-Fi along with full 3G signal due to having the Vodafone Sure Signal in the house.

Thanks

[hrym]

Hmm. This is an issue that seems to be cropping up in various guises at the moment and I wonder whether there's an issue with the server.

[Beugel1987]

Ahhh I see.

I've typed the error into Google but nothing comes up.

I guess we'll have to wait and see if Vodafone reply back with a fix.

Many thanks.

[hrym]

To the mods:

Could someone have a look at this please?