Vodafone advantage discount usable on £19/16GB sim only plan?

[Johnmcl7]

I'd like to get a family member onto the new £19/16GB sim-only plan but wanting to double check Vodafone advantage can be used on this tariff, it's not showing as being discounted (currently getting a discount on a £25 promotional tariff myself).  I've tried live chat with Vodafone but they said they couldn't answer this type of query.

Thanks,

John

[BandOfBrothers]

Hello @Johnmcl7

Sorry if you've seen this links and if they are relevant.

The specific  criteria are pointed out in them. 

Vodafone-Advantage FAQs.

Vodafone-Advantage.

If they don't help or are not applicable then please call Customer Services on 191.

[Johnmcl7]

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@BandOfBrothers wrote:

Hello @Johnmcl7

Sorry if you've seen this links and if they are relevant.

The specific  criteria are pointed out in them. 

Vodafone-Advantage FAQs.

Vodafone-Advantage.

If they don't help or are not applicable then please call Customer Services on 191.

---

Yes I'm aware of how the Vodafone Advantage scheme works - the problem is Vodafone have an inconsistent approach to what a discounted plan is.  Last year I couldn't use the discount on a £20/20GB package (when at the time a 4GB package was around £18) as that was a discounted plan but this year on the similar £25/25GB plan, I'm able to use the discount.

Hence I'm trying to find what the story is with the current promotional tariffs.

[m1tch3m]

I tried this with the 20Gb £22 a month contract, but was unable to apply the VAD code...

Spoke with Vodafone who said you can only have 1 discount on the contract.  They could take off the current discount and add my VAD code but it'd be slightly more than what they were offering...

[Johnmcl7]

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@m1tch3m wrote:

I tried this with the 20Gb £22 a month contract, but was unable to apply the VAD code...

Spoke with Vodafone who said you can only have 1 discount on the contract.  They could take off the current discount and add my VAD code but it'd be slightly more than what they were offering...

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Thanks for the reply, that's what I was concerned about - it's irritating they're not showing a discount I can see on their page which would make it clearer to see if the plan was eligible or not.

[uk3g]

I had a similar experience when I was getting my Sim plan. I spoke to one of the sales team managers who stated that the VEA couldn't be applied to the £25 25gb plan but after speaking to someone else they confirmed I could. It seems to depend on who you speak to.

[faraw · Accepted solution]

I've just tried to do the same and failed. I signed up to a £19/month deal with no mention of the word discount. I try and apply the VEA discount but get told there is already a discount on my account.

Turns out this 'launch deal' is actually the regular tariff with a £13/month discount applied which expires in July 2019.  I find this very misleading and mis-advertised as not only is the discount not called out but the fact that it has an expiry date too is very deceptive. 

This is what I ordered

This is actually what you get

Having just joined Vodafone,  I find this very underhanded which has placed my confidence in VF into doubt.

[Johnmcl7]

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@faraw wrote:

I've just tried to do the same and failed. I signed up to a £19/month deal with no mention of the word discount. I try and apply the VEA discount but get told there is already a discount on my account.

Turns out this 'launch deal' is actually the regular tariff with a £13/month discount applied which expires in July 2018.  I find this very misleading and mis-advertised as not only is the discount not called out but the fact that it has an expiry date too is very deceptive. 

Having just joined Vodafone,  I find this very underhanded which has placed my confidence in VF into doubt.

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That sounds right - if it has a discount then you can't use Vodafone Advantage but for some reason Vodafone don't make it clear which tariffs are allowed or not.  That answers the question though thanks.

[faraw]

You're welcome. I added a few images to my post to highlight what I consider mis-advertising.

I'd like to know what happens July 2019!

[jeffkinn]

The reason that Vodafone doesn't mention it is that the VEA is not a customer facing discount. It's a scheme operated on behalf of employers and offered to you by that employer. They should be telling you what plans are and are not eligible for the VEA.