Vodafone are you joking?

[Paffman]

Hi VF,

My wife recieved this email below this morning and by coincidence? Now my Sure Signal is not working, we run two mobiles through it, mine is a business line, so at the moment I am loosing customers/money. Please would you be kind enough to look into this asap?

I have blanked out the last three didgits of the serial number. Inactivity????? I used it the other day!

Copy of email:

Update to your Vodafone Sure Signal Your Vodafone Sure Signal 40110921*** in postcode IP6 9HT has been suspended due to Inactivity. Find out more at vodafone.co.uk/suresignal

Thanks again for being with Vodafone. Team Vodafone

Privacy policy Terms ; Conditions Unsubscribe

; 2010 Vodafone Ltd. Registered address: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. Registered in England No. 1471587.

[63johnw]

Hi there, livechat would be your quickest route to try and get help, it can take 48 hours for the team here to respond

[Paffman]

Thanks 63johnw :smileyhappy:

[Paffman]

I have just received an email saying my Sure Signal has been suspended due to inactivity!!!!!!!!!!  [Removed according to House Rules] I used it on the 5th January 2014.... Where do I go from here? VF over to you...

BTW - my contract ends this month, so if you want to keep me get it sorted or Mr O2 will have my business.....

[Paffman]

Have just been called from the Sure Signal team and it seems that the Sure Signal box changed from being registered to unregistered?? They have re-registered it for my, now to wait up to 24hrs to see if it comes back online.

Thank you Sure Signal team.

Steve

[63johnw]

Hope its sorted for you.

[Paffman]

They did mention that it could have been a server issue??

So not of my doing then, you have got to love technology :smileylol:

[davies777]

I have received the same email this morning, been using Sure signal recently but now I have no mobile signal at all.

"Your Vodafone Sure Signal 40120905399 in postcode SM7 2BZ has been suspended due to Inactivity"

Can someone at Vodafone give their servers a kick and plug me back in please.

Thanks

Alan

[Paffman]

davies777 - your best bet would get into live chat, they will get someone to ring you back and re-register you SS box.

[davies777]

Thanks but the chances of them getting through to me will be very small with no signal, although I did get a few bars a moment ago, just enough to receive a text from Vodafone telling me that I've been de-registered.