Vodafone music pass

[dscott2701]

When I signed up I took the music pass on my pay monthly contract. I think something went wrong or there is a issue somewhere. What I noticed is that I had hardly any data took from my inclusive data. It didn't matter what I app I used even non inclusive apps to the music pass. As a tester I removed the music pass from my account even though I lost out on around 8 days use and then downloaded a sizeable app on data and it took the data out of the inclusive data perfectly. I'm not sure if this is a isolated incident or more widespread but surely when I had the music pass it should have only zero rated inclusive apps not the other apps I tried as well and I thought Vodafone might want to look into this.

[dscott2701]

One more thing in my working out of the sum I was only looking for a contribution to the 8 lost days because in all fairness I didn't receive the text but I probably should have called Vodafone to get a response. I have put the sum in my email it's a tiny amount but for me will settle the issue completely as I think there was blame on both sides. Don't get me wrong I'm a extremely happy Vodafone customer and I am looking forward to the date I can add more lines to my account.

[dscott2701]

I had a call back today and this is fully resolved to my satisfaction. Fantastic service from Vodafone.

[Tash]

Thanks for updating the thread @dscott2701, that's great news! I'm glad to hear we were able to resolve your pass query for you  

If there's anything else we can help with in the future, please don't hesitate to let us know.

[dscott2701]

Looks like my unlimited welcome bonus is to expire on January 25th I have had the text on my tablet and mobile. Nice while it lasted but obviously had to end sometime.