Vodafone notifications go to the wrong number

[prs1000]

I have been on Vodafone for many years. Originally I had 1 mobile number on the account and obviously notifications from vodafone went to that number. A couple of years ago I added a number for my wife. Since then all notifications go to her number.

Over the last 2 years or so I have tried several times to get this corrected so that they go to my number again. It is my account and I pay the bill. I have hit a wall each time and have actually been told it is not possible to change it. This makes no sense.

I have just tried phoning 191 but the initial bit that asks for info on why you're calling didn't understand what I wanted and I hung up after trying 4 or 5 times with different explanations. 

This seems to me like it should be a simple thing to correct. It must have been possible to change it as the notifications were swapped to my wifes number when I add her phone to my account.

Help!

[BandOfBrothers]

You could try Live Chat @prs1000

Or ring 

03333 040 191 from other UK landlines or mobiles (standard call charges apply and ignore the prompts to key in your mobile number. On the 4th prompt it should change to say press 1 for Payg or press 2 for Pay Monthly which will get you through to an agent. 

[prs1000]

Thanks I will try that number. I have tried the chat several times and it was someone on there that said it wasnt possible.

[prs1000]

Quick update. I phoned the number suggested above and it was till asking for the reason for my call. I tried some random terms and in the end said something like " I want to check my plan" and that was accepted. Wrong, but accepted and I got through to someone.

I was told I could change this online in my account. The option he directed me to was ragarding messages when another phone goes over their limit. The page was set up with my number to receive the messages even though when my wife has gone over in the past the message goes to her phone. I was asked to delete my number from the text box where the preferred number had been entered and to re-enter mynumber which I have done.

I will find out tomorrow when my upgraded broadband goes live and a notification is sent if this worked.

[TJ]

@prs1000 Sorry your notifications have been going to the wrong phone, I can imagine how frustrating and inconvenient that must be.

Did you managed to get everything resolved? Please let us know if not and we'l be more than happy to take a look into this further for you.

[prs1000]

Thanks,

I was waiting for the notification that my broadband upgrade had gone through to see which number the message went to. Unfortunately that upgrade hasnot been sorted yet.

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[prs1000]

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wrote:

@prs1000 Sorry your notifications have been going to the wrong phone, I can imagine how frustrating and inconvenient that must be.

Did you managed to get everything resolved? Please let us know if not and we'l be more than happy to take a look into this further for you.

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Hi TJ, A notification about Valentines day  went to my wifes mobile and not to mine. Any help would be appreciated.

[prs1000]

Maybe I am not getting replies to my threads as I have expressed my frustrations on my broadband issues. Who wouldn't be frustrated?

This forum used to be a great place to get help.  I got to the end of my tether.  Got a newer slightly longer tether and thats gone too.

Getting basic customer service really shouldn't be this difficult guys

[prs1000]

Can I get some help please?

[prs1000]

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wrote:

Can I get some help please?

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That will be a no then. At least I know not to waste my time with the forum. This used to be a great place to get support that was lacking elsewhere. A real shame.