Vodafone over charging on 084 numbers - access charge

[pacepowerskill]

I notice this months bill was higher than usual so i decided to break the bill down. I discovered Vodafone have been overcharging on all the confusing new 084 access charges. 

The cost of calling 084 numbers is made up of two parts, an access charge and a service charge. The access charge is set by your phone company (Vodafone 23p per min) and service charge by the number your calling. 

My phone call to esure (08456037872) for example, who charge a 5p per min service charge, along with Voda's access charge of 23p per min should cost a total of 28p per minute.

(source http://www.esure.com/contact_us/ )

However, a 23.47min call cost £11.89 which works out 50p per min. At the correct rate of 28p per min it should have cost £6.57

I have worked all the 08 calls out and they all average 50p per min. When i have checked the companies websites for service charge costs they all around 5-7p. Making a correct charge of 28-30p per min. 

When i raise the issue with any of the online advisors they just go offline! 

08442090102 - www.dhl.co.uk/en/contact_centre/contact_express.html

Check out my itemised bill below:

Date and time      Usage type         Number           Amount      Charge

09 Sep 15 - 10:58	Voice	08448472323	00:03:08	£1.63
08 Sep 15 - 12:59	MMS	(Removed by moderator)	1	£0.18
03 Sep 15 - 02:18	Purchase			£9.99
01 Sep 15 - 18:29	Voice	08456037872	00:23:47	£11.89
27 Aug 15 - 12:19	Voice	(Removed by moderator)	00:01:00	£0.45
20 Aug 15 - 18:39	Voice	08442090102	00:07:59	£4.15
20 Aug 15 - 18:38	Voice	08442090102	00:00:16	£0.47
18 Aug 15 - 16:37	INTLSMS	(Removed by moderator)	1	£0.35
18 Aug 15 - 15:02	INTLSMS	(Removed by moderator)	1	£0.35

[WebGypsy]

If you're worried about being overcharged on access numbers here's a useful guide to help you: https://www.vectonemobile.co.uk/blog/2017/11/01/guide-common-access-numbers

It can be confusing, but it's well worth learning if you're looking to avoid nasty surprises!