Vodafone will NOT blacklist my phone!?

[snoopydoopy]

I've had enough. After 7 hours of phone calls, online chats - trying and failing to obtain emails (i.e. operators have no email access); THEY ARE REFUSING TO BLACKLIST my lost phone and my insurance won't accept this. It is a third party phone and reason i am given is - we do not hold imeis - and of 3rd party - we do not block and do not hold in database. I really do not know what to do now.. i'm pretty sure this is unlawful but confused what to do - do i take both vodafone and my insurance company to ombudsman; is there a third party that can blacklist my phone...I have a receipt!

HELP!!

[AnnS]

Hi @snoopydoopy

Providing a Vodafone SIM was last used in the phone, even if the phone was not purchased direct from the network, Vodafone should be able to IMEI block and blacklist the phone.

At least by coming to the forum you have found the best of Vodafone Customer Services, wait for one of the Team to get to the thread and they will get this sorted for you.

[snoopydoopy]

i know this; i worked for virgin media - they are plainly refusing to do so - and under the RIPA act they should hold all imei numbers - but they deny holding old imei numbers i.e. pre 11th feb in my case and esp. if its a third party - im completely dumbfounded... im not kidding when i say i have spent 7-8 hours on phones...

[Alex]

That's certainly not the experience we'd expect you to receive @snoopydoopy and I do apologise for the inconvenience it'll have caused. 

We'd be more than happy to help you out with Blacklisting your phone and making this as easy as possible for you on our end. 

So we're able to access your account and assist, please pop us your details over using the link in my private message 🙂

[snoopydoopy]

i have messaged you with that code @Alex - honestly hoping you can sort this mess out please. i have a broken wrist and the stress is killing me 

[snoopydoopy]

This is ridiculous! I am getting no help - BLACKLIST my phone!!! Stop fobbing me off! I have sent you an invoice and it is nonsense that you do not keep records of IMEI numbers used; a theifs dream network!

[AnnS]

Hi @snoopydoopy

When you received the PM, there would have been a link in the message with the word here, you would have needed to click on the link and reply with your details by secure email.  Within minutes, you would have received an automated reply looking something like #12345.  If you did not receive this, your emailed reply would not have been received.

When you have the automated reply # number, you need to put it on the thread, this will make it quicker for @Alex to pick up your reply and get back to you.

[snoopydoopy]

I have done this as asked and recieved confirmation - but no response. I am being ignored and fed up!

[snoopydoopy]

Does anyone know how I can privately blacklist my phone? Is there any way?

[AnnS]

@snoopydoopy

You need to put the automated # reply number on the thread, this will speed things up for you.

Rest assured the Team here won't be ignoring you, they will get to you as quickly as possible.