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i can make outgoing calls but incoming calls get message 'number not recognised'

lewis3162
2: Seeker
2: Seeker

‎10-03-2018 10:27 PM

Hello.  I recently ported my phone from O2.  I contacted O2 and the port is complete.  I do not get any incoming calls from non-Vodafone providers.  Instead they get the message 'this number is not recognised.'  I can place outgoing calls fine.  Customer service has been useless.  My phone is an iPhone 7 Plus that has worked for months on O2 without any problems.  My proper phone number is recognised in the iPhone.  What is the problem?

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2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

‎11-03-2018 05:34 AM

This sounds like a Split Port.

Ask Customer Services on 191 to escalate this to the Vodafone Porting Teams @lewis3162

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

TJ
Community Manager (Retired)
Community Manager (Retired)

‎13-03-2018 11:13 AM

@lewis3162 As advised by @BandOfBrothers this does sound like a Split Port. This is when all the information we need to complete the port, hasn't been sent over correctly from the previous provider. 

Did you manage to get this resolved? If not please let us know and we'll be more than happy to forward your query on to our Porting team. If you need to contact us I've sent you a private message with details on how to get in touch.

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