Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Unlocking my Samsung Tab T585

Mhz_green
2: Seeker
2: Seeker

‎10-03-2018 11:45 PM

I requested a NUC for my device which was sent to me but I don’t see were the “Enter NUK” display is in order for me to enter the NUC even after I followed the instructions of unlocking a device. I inserted a non-Vodafone sim as suggested but I dont see the Enter NUK display.

0 Thanks
3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

‎11-03-2018 05:32 AM

Hi @Mhz_green

 

A pop up box should appear as long as the other networks sim card your inserting is working i.e. activated. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

0 Thanks

Mhz_green
2: Seeker
2: Seeker
In response to BandOfBrothers

‎11-03-2018 09:27 AM

Not at all. Nothing popped up on the screen. I guess I have to take it the store and let them do it themselves.

0 Thanks

TJ
Community Manager (Retired)
Community Manager (Retired)
In response to Mhz_green

‎13-03-2018 11:27 AM

@Mhz_green I'm sorry to hear you're having trouble unlocking your Tab A. Have you tried the following steps?

  1. Turn off the tablet.
  2. Insert a non-Vodafone SIM.
  3. Turn on the tablet, Enter NCK will be displayed.
  4. Enter your NUC.
  5. Press Validate or OK.

This should complete the process. If the box still isn't displayed we'll be happy to forward this to our NUC team for further investigation. I've sent you a private message with details on how to get in touch so we can esclate your query.

0 Thanks