Vodaphone Repairs

[taffrey1971]

I had this same issue. My g4 developed the boot loop issue and they wanted £144 to repair it due to a slight ding in the outer casing. Eventually they agreed to fix it as the damage was not related to the hardware issue and they covered the cost. The troubles is now after two weeks the new replacement phone has developed an intermittent issue with the camera due to lose connection or soldering. After doing a live chat that said the store could replace the phone, then going to the store who said the could not I phoned them up. Not happy with the response I was given which was that they have to have had the phone sent back 3 times before they replace for another model I asked to speak to a manager. This was 1pm Wednesday and I was told they would contact me by 9pm that night, Friday morning after still not hearing anything I called them at 10am and they apologized and said someone would get back to me within a couple of hours. What a surprise it's now 5.30pm and still nothing. At this rate I may well be cancelling all 3 phones on my contract in the new year and going to a supplier that cares. Has anyone else had as many issues as this. 

Update: gone 9pm and still no call. Vodafone should be ashamed of themselves. They may have the number one network but they have the worst policy's and a high lack of consistency in their customer relations. Most of the people I have spoken to have been good and tried to help but trying to escalate issues appears to be off Vodafone's radar.

24th Dec......Still no call

[BandOfBrothers]

Hi

I've heard of the boitloop issue too. 

Seems you've had bad luck ending up with an issue with the replacement phone. I'm not surprised your unimpressed at this. 

In my opinion Things can sometimes go wrong which I'm sure many accept, but then it's ultimately down to how it's put right that then counts ,and instills confidence back into the product and service. Communication is Key

Easy for me to say but I think it maybe beneficial to chase this up with customer service. 

Some information in Vodafone Code of Practice may help. 

Code-of-practice.

[taffrey1971]

Thanks for the info. I have checked this out lready though and If I am correct Vodafone have 8 weeks to resolve before they will look at it. Thanks anyway and any extra advice is appreciated. Merry Christmas ☺

[BandOfBrothers]

Hi,

You're very welcome and a Merry Christmas to you too. 🎅🏻☃️

[Tash]

@taffrey1971 I'm sorry to hear that you haven't received a call as promised. So we can help, I've sent you a private message with details on how to get in touch.

Please follow the instructions and a member of the team will be in touch so we can feed this back and look into this further.

In regards to the issues you're experiencing with the device, the staff in-store will be able to assess this and can send the phone to be repaired if needs be.

[taffrey1971]

Hi Natasha,

Thanks for responding. I have done as you requested in your PM. Not heard anything yet but fingers crossed. I would prefer not to go back to store for a repair as I have had so many problems with this now I would just prefer another model phone. I know you apparently have a 3 return policy but I have had enough now hence the request for a manger to call me.....although apparently they cannot offer anything other than a repair.

[Carly]

@taffrey1971

If you've emailed us using the link provided on our private message, let us know the reference number (#123456) from the automated response and we'll check we've got it.

[taffrey1971]

Hi, I did not get an automated message so I have tried again just now. Thanks for getting back to me.

[taffrey1971]

Still no automated response?

[taffrey1971]

Still no automated email or phone call.............getting seriously fed up now.