@richardmills156 wrote:
...I then conacted Vodafone on chat and asked them to turn off wi-fi calling on my account. Immediately they did that my voicemail started working in full and I've been able to set diverts etc. Surprising that not one of the numerous chat advisors I've previously spoken to knew that...
This appears to be a common problem. I recently discovered that none of the call forwarding MMI codes (*61/*21/etc.) would work. During an online chat with Customer Support the adviser said he would disable my voicemail and I should set it up again afterwards by dialling 1211. But every call to 1211 simply responded that there was a problem. So I called 191 and spoke with an adviser who said wifi calling was enabled on my account, even though I don't have a compatible phone! After he disabled wifi calling I was able to set up voicemail again by calling 1211, and all the call forwarding MMI codes subsequently worked successfully.
The problem is that not all Customer Support staff have the same level of knowledge, so it's a lottery as to whether you get through to someone who knows how to fix a problem or not.
VODAFONE PLEASE NOTE: The eagerness and assurances from Customer Support staff that they will solve a problem is meaningless. The ONLY thing that matters is whether staff have adequate training and knowledge to be able to solve problems quickly.
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