Water damage Phone

[anthony_white84]

I would like to know why Vodafone are saying my phone is water damaged and are refusing to repair it even though it has never been near water. I sent the phone off for repair and it was sent back with a picture which apparently proved water damage even though the picture is black and white and you can't even tell what your supposed to be looking at never mind if it is my phone. I was also told that a phone doesn't have to be in contact with water to get water damaged and it can be caused by boiling a kettle or changes in temprature that is just a joke and if that was the case then i have been sold a phone that is unfit for purpose. My girlfriend has exactly the same phone and hers was dropped in the toilet about 2 years ago and still works fine mine is newer than hers too. So how can a phone that can be so easily water damaged by a change in temprature or a boiling kettle survive being totally submerged in a toilet? I have been fobbed off constantly by Vodafones customer services departments and passed round from pillar to post. What can i do about this obvious scam? I've been a customer for 3 years and i am still paying my contract even though i am being ripped off. I was also told by an advisor on 191 that if i don't like the service i can pay to cancel my contract. What kind of customer service is that?

[shelley47]

The same thing happened to me.

I have a samsung 6 edge. This is the second time it has been in for repair. I have only had it 15 months and because I am a sole trader, my phone is my life line. I was told that I had submersed it in water which is completely untrue. I would NEVER be that irresponsible to put my livehood on the line. So I am furious. 

They have told me now I have to pay for either a second hand one or a new one. I am only 6 months away from an upgrade and I have asked for them to put that forward which they won't. It will cost me 450 quid to get out of the contract. I have been a contract customer with vodafone for 21 years ... and now they treat me like a kid. I am disgusted and feel very let down. The repair centre said I have obviously submersed it in water.... now I have to wait for someone to call me back while I am stuck with one of their cheap phones. I am having to use my son's Christmas present to work!  This is putting my business on the line and it's not good enough....