Web Site Call Usage Log not showing calls

[cliff_g]

My wife's minutes have just ended mid-call and we wanted to check what she's actually used, since she's never run out of minutes before.

Both my wife and I are on VF PAYG.  We both have on-line accounts.  However, neither of these are showing the calls made.  VF must be logging these calls, (presumably accurately!), as the remaining balance figures are less than the original number of minutes in our bundles.

But the website View Your Usage table shows no calls at all in my case, and only two calls today for my wife, and nothing before today. In each case we are nearer to the end of our 30 day renewal period than the beginning (~20 days through)

- Yes, I have selected "View all Usage" instead of out-of-bundle only. 

- Yes, I have changed the number of lines per page and scrolled back. 

- Yes, I have called the VF Chat line but they have merely referred it upwards and have no explanation (and as too often have an unacceptably poor command of the english language and one struggles to get the point across)

- Yes, I have checked our phone handset call logs and confirmed there are calls listed which VF should have logged.

- Yes, other usage is listed (texts and data), apparently correctly in my wife's case.  The lack of calls is particularly apparent when you select "calls only" in the drop-down.  In my case the web site is also not recording SMSs which I have made.

- The detailed usage is certainly not 90 days' worth of activity!

The problem is certainly not the Chat line's excuse that the calls "have not updated yet" - the more recent ones are there, the old ones aren't

Sample screen clips - totals from the Summary page and detail from the Usage page, side by side:

Is the web site simply broken?

[saguaro]

It may not be the same for everyone, but currently my usage log just seems to show the last 50 entries, which -- as it counts every little dribble of data as an entry -- means that it only goes a few days back and isn't terribly useful. Are you using the My Vodafone app? I know that works quite nicely to keep track of texts and data -- I can't speak for minutes myself as I rarely make calls and don't have an allowance. Unfortunately it isn't completely real-time; the other day I had to restart my phone before it realised how much data I'd used that day, though that might have been a quirk of my dual-sim setup.

[Annie_N]

Like @saguaro I only see the most recent 50 items of usage, or Max 90 days if I haven't used the phone much. Realistically, that's normally max 1 week's usage, and the same applies to at least 6 accounts which I have access to. Been like this (or worse) since Spring 2015, but I'm not convinced I'm believed since it can't be replicated, and I've given up reporting it.

As far as I can judge, the countdown on the MyVodafone app is accurate (subject to a time lag), as is the countdown on my actual account.

[cliff_g]

Thanks both.  Yes, same here. It's 50 items.  In my case most of those are small bites of data, in my wife's case they are texts.

So, yes, web site is broken ....  :smileymad: