Whats Going On

[shona75]

i signed up to mobile broadband on my pc on the 3gb £15 monthly contract at the begining of september my first bill i paid on the 30th sept was for

Usage charges up to 8 Sep
Messaging, mobile browsing + data £0.30
Service charges
Mobile Broadband 3GB 18m *inc prorating*
2 Sep to 12 Oct £17.45
Total before VAT £17.75

VAT at Std Rate on £17.75 £2.66
so my first bill was £20.41

my second bill i have just had through is for

Total £36.61
Usage charges up to 12 Oct
Messaging, mobile browsing + data £19.07
Service charges
Mobile Broadband 3GB 18m
13 Oct to 12 Nov £12.77
Total before VAT £31.84
VAT at Std Rate on £31.84 £4.77
Total for this bill £36.61

why i have been charged twice for the period upto the 12 oct once last month once this month i was under the impression i signed upto a £15 a month contract and any extras i used surely this isnt right

i have tried to email vodafone about this but it says their is a problem with their service :angry:

[Retired-MattyD1]

Hi Shona75

Thanks for the new post.

I'm sorry to see that you've recieved some confusing information on your bills.

Because I'm going to need to get into the account to clear this up, I've sent you an email.

Once I've got your reply, I'm sure that everything will be a lot clearer.

Don't forget if you've not already signed up for it, you can also view your bills on line at MyAccount.

Many Thanks

MattyD

eForum team