16-01-201610:45 AM - last edited on 18-01-201609:19 AM by Jenny
For the past hour we have been trying by phone, to top up our new payg US6 phone. We are given the options press 1 or press 2 but the keyboard has disappeared and we just can't get it back. I'm sure that there is a simple solution but I'm too simple to find it. Can anyone point the way please?
Hi, not sure about your device, I assume you mean number pad during calls?, it's normally a small icon to the bottom left of the screen during the call.
On the Vodafone Smart 4 Mini, the icon is bottom centre during calls - it's a 3x3 block of small squares, with an extra small square centrally below it (representing the zero).
Hi and thank ou for your reply. Before I ask a question on here, I go through the manual with a fine tooth comb to see if I can find an answer. It would seem, that on this occasion, some of the teeth were missing and p46 slipped through without my noticing. I have already used the switch off and on method again, but next time round will remember the p46 solution. And if I don't remember, I will use the off/on method again.
I should point out that I chose bandofbrothers solution as the best because it immediately solved my problem. That said, others faced with the same dilemma should follow the instructions on page 46 of the manual as highlighted by the later reply to this thread.
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