Why can't I use my dongle credit??

[Moontail]

I have plenty of credit on my dongle from several monthly top us. These should activate in succession. I have been trying to log on but nothing happens apart from the 'You need to top up' page.

I have no other internet access so am in a 'Catch 22 ' situation now.

How do I unjam this logjam of credit before each 28 day credit disappears!!!

[Jenny]

Hi @Moontail

I’m sorry to hear this.

If you’re able to get access to Wi-Fi, get in touch with our Live help team and they can look into this.

Alternatively, I’ve sent you a private message with instructions on how to get in touch, so we can look into this further.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

You can also call 191 free from a Vodafone SIM, or 03333 040191 from another line.

Thanks,

Jenny