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faraw · ‎04-05-2017

Hi all,

I am a new customer to Vodafone. I have an existing iPhone 6S Plus I bought from the Apple Store. I want to use WiFi Calling. WiFi Calling worked on my phone for the first week of my contact but then stopped working mysteriously.

All the Customer Support and Live Chat guys are telling me I can't have WiFi calling on my phone as I didn't purchase the phone directly from Vodafone........as my phone won't be compatible!!! (sounds BS to me).

I would really appreciate an official response from a Vodafone Mod so I can forward this thread to the Live Chat guys.

Should WiFi calling work on a SIM only Red Entertainment bundle or do I have to purchase the phone from Vodafone?

Thanks

Anthony

faraw · ‎15-05-2017

Sorry Jenny - no, I'm not playing this game anymore. You just refer me back to the social media team who tell me more lies. I come back here for help and your colleagues refer me back to the social media team again....and the cycle continues. See the farce above.

I see you've removed all my images so you're clearly embarassed to see what your customer services teams are saying to customers.

My account issues are now being addressed by the Office of Nick Jeffrey.

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jeffkinn · ‎03-11-2017

Two responses:

With Apple products it doesn't matter whether you bought the phone from Vodafone or not - totally irrelevant.

Vodafone Wi Fi calling does NOT support texts - only voice calls. You will only ever be able to send iMessages over Wi Fi and never normal SMS's.

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WiFi Calling on iPhone 6s Plus *not* bought from Vodafone

WiFi Calling on iPhone 6s Plus not bought from Vodafone