World Traveller - "not available" with pay monthly standard price plan ???

[allycat]

I have a Vodafone account with four pay monthly phones on it (myself, my wife and two sons). The plans are not all identical having been added at different times but all are pretty similar (between £14-£18 per month).

My phone and my wife's phone both have World Traveller added to them but when I try to add them online for my son's phones the online account says it is not possible.

I have tried adding using a text message and get the message it is not possible.

I have chatted online with a Vodafone adviser who says that since they are under a Standard Price Plan (12mth SIMO 600min Utd SMS, 1GB 4GStandard) then World Traveller is not available as it is only avaialble with higher price plans. I have attached the chat log screenshots.

The World Traveller pages on the website do not mention this anywhere. They say that any Pay Monthly phone can have World Traveller as long as they are not business accounts. There is no mention of price plan restrictions. 

How can I get this resolved urgently as we travel to Australia next week?

[Getafix]

The Form at times doesn't work.

I reported this recently. Seems t be a kind of filter based on Email Address.

Just changing Email with everything exactly same, went through.

[allycat]

I have resubmitted the query again using the same code as supplied by @rahim in his original private message to me. Let's hope it does get picked up this time and acted upon. Thanks to those people above who have posted suggestions and replies, it is appreciated. 

[Getafix]

And if it is successful, you should get an acknowledgement Email back with a Reference No.

[Rahim]

@allycat We can confirm that we've received your email. 

A member of the team will be in touch as soon as they can to help.