Ask
Reply
Solution
23-05-2015 08:34 AM
23-05-2015 08:46 AM
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
23-05-2015 08:51 AM - edited 23-05-2015 08:52 AM
23-05-2015 09:12 AM
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
23-05-2015 09:15 AM
23-05-2015 09:33 AM
23-05-2015 09:43 AM
23-05-2015 10:19 AM
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
26-05-2015 09:19 AM
Hi @Dan81
Sorry to hear you are having an issue activating your SIM.
As your old SIM is still active it could be that your SIM swap as not been requested. We always send out new SIM cards inactive as to avoid any disruption to your service.
You can process the activation of your new SIM using our online SIM activation tool.
This process can take up to 24 hours to complete but usually completes in minutes. It will aid the activation if the phone using the new SIM card is switched off when the activation is processed.
If your SIM fails to activate after completing this process, the fastest way to resolve this issue is using our Live Help team.
Thanks,
Mark
04-05-2017 12:34 PM
Hi
Had a new phone from CFW last Friday. Put new Sim in and number failed to swap over.
Went to the on-line chat who said wait 24hrs.
Waited the 24hrs and hey presto Nothing. Contacted them again Sunday and the told me the Sim was not regitsterd to my account.
Told to go to the high street store. They fitted a new Sim and told to wait 10mins and it should be all good to go.
Waited half an hour and nothing. Went back to the store and a differant agent told me to wait 24hrs.
Waited and again Nothing. Spent more time with the on-line chat who said I should have no more problems and to wait another 24hrs. Waited the 24hrs and again Nothing. Next day and more chatting with another on-line agent and yet again after 48hrs and still nothing.
Been advised to go back into the store and ask them to again do another Sim swap.
Now loosing the will to live.
Feel like giving the phone bac and going somewhere else.