YouTube App No Connection [iOS]

[roblawton]

Hi there,

Just wondering if anyone else experienced an issue using the YouTube app on Vodafone’s network?

When using 3/4G I get no connection when using the app, but using safari to view youtube.com it works fine!

Any ideas folks? I’ve tried everything and can’t figure it out!

[jeffkinn]

I've had that a few times on my iPad using home Wi Fi so whatever the problem is. it isn't a Vodafone issue.

[roblawton]

Just bumping this as I still have the issue when using mobile data. 

I’ve even removed the app and reinstalled and still have the issue.

No matter what I try, the YouTube app and mobile data will not play nicely together!

[Colleen]

@roblawton Do you get an error message when you're attempting to load the YouTube app? If so, please take a screenshot of this so we can see what it says. 
Does this only occur when using mobile data, or does the same issue happen when connected to Wi-Fi? 

[roblawton]

Hi Colleen, thanks for getting back to me. 

Its only when I use mobile data, when I’m on WiFi it works without a problem. 

Here’s a screenshot to see, it basically says no connection. 

[BandOfBrothers · Accepted solution]

Are there any preference settings in the app itself or in the phones settings which might be hindering connection?

[roblawton]

You know, I couldn’t see the forest for the trees. 

In mobile data settings, YouTube was De-activated!! I’ve had this issue for months and never thought to look there!

Thanks for your help! A fresh pair of eyes on the matter fixed it!!