Z3 compact Black screen

[Anonymous]

Just have a black screen on my Z3 compact. Tried resetting using the Volume Up button and Power button as well as the yellow button under the sim cover. No luck.

[drey_p · Accepted solution]

Hi there

It sounds to me like the screen is faulty.  You will need to send it off for repair.  If you bought it through Vodafone, and not a third party, you can drop it off instore to be sent for repair.

However, you may also wish to get Sony to take a look at it for you.  Personally I prefer to deal directly with the manufacturer and not with a third party repair agent.  Reason being is that the manufacturers have a lot more discretion and aren't bound by loads of rules. 

[Anonymous]

Thanks for the reply. I've taken my phone in and it has been sent for repair. However, according to this webpage...

Vodafone Courtsey Policy

I should be given a courtsey phone for the duration of the repair but the shop in Bexleyheath refused to give me one.

Not happy.

[drey_p]

A courtesy handset is subject to availability, so it is possible that they did to have any to lend you.

[janfabritius]

In my case I read somewhere (xperia z) that the problem was related to the light sensor being either covered by a screen protector or dirty. On my Xperia z3 Compact the light sensor is in the upper right corner of the screen. When I cleaned that area of the screen with a screen cleaner and soft cloth, the phone stopped blanking the screen whenever I dialled a call.

Krgds

Jan