account password reset

[gcrocombe]

I have just spent 2 hours on the laptop and my phone talking to the NOT VERY MUCH HELP TEAM they keep saying that they have sent me an email with a password reset but they never arrive.

All I want to do is see if my unlimited data deal has finished.

Also my Vodafone app has stopped working on my mobile.

I have a sim only deal how easy is it to cancel my contract (had it 3+ months 

[BandOfBrothers]

Hi


If this was me I'd ask them to confirm what email address they gave for me and make sure it's exact.

Check any spam / trash folders too.

When you phoned Vodaphone Customer Services to ask your question what did they confirm for you.

What type of Sim only Contract are you on ?

30 day version = you'd give 30 days notice.

12 a month = you'd typically have to pay the remaining amount of months that are left to run.

Ref the App -> Try restarting your handset and or closing down the app.

Try deleting the App and Re Download it.

Good luck. 😎

[gcrocombe]

Thanks I have tried all your suggestions I gave them 2 email addresses and regarding the app it seems that many people are having a problem. I have never known such a poor customer service.

[Retired-Sarah]

Hi @gcrocombe

Welcome to the eForum.

Speak to our Live help team, for further help with this.

Thanks,

Sarah

[gcrocombe]

Sorry but this is just pointing me in the direction of the NOT VERY HELPFUL TEAM again and I do not wish to waste another 2 hours on the laptop and phone  and come away with the sensation of wanting to claw my own eyes out.

[Retired-Rodney]

Hi @gcrocombe

If you'd prefer, I've sent you a private message with steps on how to get in touch via email.

Thanks,

Rodney