blackberry passport . emails not being pushed

[Property17]

hello all

i have set up my email account on my new passport but emails are not being pushed to it automatically.

instead i have to set email settings to sync every 5 minutes

in reality, and as with previous blackberries that i have owned, emails should simply come thru immediately and automatically without any need to sync

i wonder whether vodafone have given me incorrect apn settings or something, or whether vodafone even realise i am using a blackberry on their network

any help would be appreciated please

(my email is a POP3 account)

[Retired-Matt_B]

Hi @Property17,

As your connection is working normally and you're able to receive emails, it won't be an APN issue.

We don't require a BlackBerry feature on any of the new models, so that shouldn't be the issue either.

I'd recommend factory restoring the phone and setting up your email again.

Thanks,

Matt B