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Solution

changing account holder for broadband

hooker1uk
14: Advanced member
14: Advanced member

‎30-10-2016 11:00 AM

WRT do your magic.

I signed up to vodafone broadband at the bedford store - before signing up we asked on 191, live chat, and in store if circumstances were to change could the broadband be moved into my partners number (I signed it up as i had all the mobiles in my name at that point) and all said that would be fine  as it's "just a transferral of ownership."

Circumstances have changed and as a result the change of ownership went through for two mobiles and attempted with the broadband. 

We were told the broadband could be moved but now glasgow are claiming it can't be moved into my missus name but has to stay in my name only.

We signed the contract for service on the premise we could transfer it if required now it looks like were stuck hence I'm calling on the help of the WRT 

(C/S could not help or understand the situation for some random reason)

Paul - Blogger at imwellconfused.me.uk @hooker1uk 

Current devices: Nokia e7-00, Smart ultra 7 - archos xenon 96 

Disclosure! I review devices, products and services in partnership with Vodafone UK on imwellconfused uk. Anything I post here is not affiliated or endorsed by Vodafone UK. 

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6 REPLIES 6

BandOfBrothers
17: Community Champion
17: Community Champion

‎30-10-2016 11:41 AM

Hi,

 

I would suggest having a rummage around in the T&C's for that service to see if Transfer of Ownership is possible. 

 

How long has the account been running ? I.e. Are you past any relevant cooling off period. 

 

Another possibility is to change Bank Account details to your partners for the bill to come out from. If that's the issue. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

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Retired-LouiseE
Moderator (Retired)
Moderator (Retired)

‎31-10-2016 01:22 PM

Hi @hooker1uk

 

Are you still experiencing problems with this?

 

Louise

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hooker1uk
14: Advanced member
14: Advanced member

‎31-10-2016 05:23 PM

Hi Louise.

I'm Still trying to get this sorted. If You can help I would really appreciate it. Thank You

Paul - Blogger at imwellconfused.me.uk @hooker1uk 

Current devices: Nokia e7-00, Smart ultra 7 - archos xenon 96 

Disclosure! I review devices, products and services in partnership with Vodafone UK on imwellconfused uk. Anything I post here is not affiliated or endorsed by Vodafone UK. 

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Retired-LouiseE
Moderator (Retired)
Moderator (Retired)
In response to hooker1uk

‎31-10-2016 05:51 PM

Hello @hooker1uk

 

Please speak with our Broadband Live Chat through this link and we will investigate this for you.

 

Louise

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hooker1uk
14: Advanced member
14: Advanced member
In response to Retired-LouiseE

‎31-10-2016 06:07 PM

Unfortunately none of our Advisers are available to chat to you at this time. Please try again shortly

@Louise_E it's not good the chat is borked. :Sad_face:

Paul - Blogger at imwellconfused.me.uk @hooker1uk 

Current devices: Nokia e7-00, Smart ultra 7 - archos xenon 96 

Disclosure! I review devices, products and services in partnership with Vodafone UK on imwellconfused uk. Anything I post here is not affiliated or endorsed by Vodafone UK. 

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Retired-LouiseE
Moderator (Retired)
Moderator (Retired)
In response to hooker1uk

‎31-10-2016 06:45 PM

Hello @hooker1uk

 

If you are unable to access Live Chat please call our team directly on 08080 034 515 (free from all UK landlines and mobiles) and we will help you further. Lines are open between 8am and 11pm, seven days a week.

 

Louise

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