My Vodafone app not working

[Montoro33]

My Vodafone app keeps saying it's too busy please try again later. It was working fine until my number from three got r transfered over. On the same day the app started saying it was busy and won't load anything.
I've called the technical support a million times and nobody knows what to do. Have you deleted the app and reinstall it again ? Really? Yes, a 100 times !!!!
Anyone had this issue before and knows what to do ???
I am pay monthly, just new to Vodafone on iPhone 6s Plus.
It's getting really frustrating as nobody knows anything

[exeterwayne2016]

I'm having the same issue. It started when the app was updated. Just a thought but are you using the beta of iOS 10. I am and that might be what's causing the problem.

[BandOfBrothers]

Hi

Sometines because a person is a new customer the App won't work properly until the first bill has been generated. 

The App won't work for a person on a business tariff too. I mention this as some have been wrongly placed on such contract types. 

[AnnS]

Hi @Montoro33

The application with be with the number used before porting in the 3 number.  You need to go into your application settings and reset the application.  You then need to delete the application from your phone and redownload the application.  

If the application is still not working, this will be something Live Chat will be able to help with.

Your online account will also be with the previous number.  This means you will need to set up a new online account for the ported number. The new online account will need alternative information from the original account.  This means user name, password and most likely email address.

if you have  received your first bill for your ported number and are out of the proratered period, the application should be able to give a breakdown of your usage.

[drey_p]

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@AnnS wrote:

You then need to delete the application from your phone and redownload the application.  

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This is a great place to start trying to resolve issues with the My Vodafone app.  If deleting and reinstalling the app doesn't work first time, it is possibly because there is a back up of it in iCloud.  You will need to remove it from the iCloud backup before reinstalling it, otherwise it will just be reinstalling the settings for the old number.

Also, I'd advise registering for your new online account before you reinstall the app.  Having an online account does sometimes help the app to find your details.

[Montoro33]

Good morning guys 

Right,  after weeks of trying and a million calls with CS and useless technical support all i needed to do was  restore my iphone to factory settings  and then set it up again from the latest back up and IT'S WORKING!!!!! 

I wish the guys on the live chat and Technical support had a better idea on what is going on, nobody seems to know absoluttly anything.

Thank you guys 

[afc1971]

Me too , ported Number from three,at first it worked but showed the old number , uninstalled reinstalled and the nothing just that busy message . Called support , chat etc but I am still waiting !!!

[Retired-LouiseE]

Hello 

We are aware of an issue impacting Android users who are running Android N (Nougat).

This issue currently prevents users from accessing the My Vodafone App. We are sorry for any inconvenience this causes and hope to have this issue resolved as soon as possible.

If you need to access your account please head to www.vodafone.co.uk and log into My Account.

Louise