connect my 9300 to my email

[helmsy157]

Hi, I have had to ditch my old 9300 and use a spare, I have internet connection but cant connect to my email, I enter my email address and it askd for a activation code, when I go thro the voda system I text web..... and get no reply..............help

[BandOfBrothers]

Is your spare phone still a Blackberry ? If so which one ?

If not perhaps try another email app instead of the one your currently trying. 

[helmsy157]

hi, yes its another 9300, i am used to it and easily confused!! what do you mean by another email app

[drey_p]

Is the email account a corporate one?  If it is, you could also try speaking to your IT department.

[helmsy157]

I am just an ordinary bloke on the street lol  its annoying as my partner has another 9300 and still gets emails

[jeffkinn]

Blackberrys are not like other smart phones. They have extra security built into them and thus you can't just get email going to any phone. You have to configure it using the device's PIN number. You have to use this website to get the job done

https://vodauk.blackberry.com/

[BandOfBrothers]

Phones come with a downloaded app to utilise emails. 

But it within your App Store will be alternative email apps a person can download and use instead. 

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@helmsy157 wrote:

hi, yes its another 9300, i am used to it and easily confused!! what do you mean by another email app

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[jeffkinn]

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@bandofbrothers1 wrote:

Phones come with a downloaded app to utilise emails. 

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 Not Blackberry devices on the old Blackberry OS - let's not confuse the OP.

They are specialised devices and need to be configured carefully using the website that I linked to. Once you've logged in there should be an option to change device and you'll need the pin number for that. 

[helmsy157]

 hi to all, if i try to use the blackberry app world it says to go to blackberry to update my phone, when I go to blackberry they do not list my phone    i try to find something but just go round in circles  this is making my brain hurt, my old phone had os 5 and setting email was easy, this phone has os 6 and its just like most tech its got more complicated   is it I need a smart phone for idiots lol

ps I wont be online till tomerrow

[jeffkinn]

You'll need to download the correct version of Blackberry Desktop Manager from here

http://uk.blackberry.com/support/smartphones/blackberry-curve-9300/os6/software-updates.html

Then update the OS on the phone