currently on a service plan that does not connect to the blackberry enterprise server

[iaberry]

I have a Z10 when I try and activate get the error

You are currently on a service plan that does not support connecting to the blackberry enterprise server

(Even though we have one and it works with O2 phones.)

So I call my "Support Desk" who Tell me I am on the correct service plan.  

Anyone had this and if so how did you resolve this.

Thanks

[Sukhi]

Hi iaberry

I think its best we take a closer look at your account to see what's going on. Pop me a message here and I'll be in touch.

Thanks

Sukhi

[FalconIT]

I have the same issue. Was this ever resolved?

We have 4 vodafone business accounts. I have the same issue on every device. I also have devices on O2 and also in Dubai UAE (Etisalat) which all work fine.

I have been on the phone with Vodafone for hours and have also visited the shop with no luck. Technical support even told me that there was no such thing as BES for Blackberry 10 devices.

I would appreciate any help on this issue.

[Retired-James]

Hi FalconIT,

As the new Blackberry’s don’t use BES (BlackBerry Enterprise Service), you just need to set up any corporate email account using the active sync option on the phone.

This will then set everything up for you.

James

[FalconIT]

Hi James,

We are using the BES 10 server to connect our devices using the workspace. This allows you to have a secure workspace giving the IT administrators the ability to choose which applications should be installed, setting policies and configuration settings. This also gives you the option to set security preferences and allows you to remote wipe the device if lost or stolen. 

Please find out more here:

http://uk.blackberry.com/business/software/bes-10.html

We have setup 40+ devices using the work account through the BES10 server. We do not want to use active sync. We are just having difficultly with the devices that are on the vodafone network.

Kind regards,

James

[Jenny]

Hi James,

Apologies for the delay, we appear to have missed your post.

If you’re still having issues with this, you’ll need to speak with your business account manager.

You can find the number on the top of your bills.

Thanks,

Jenny