downloading photos

[andymac1967]

Hi I have just got the Vodafone ultra 6 and I am trying to transfer photo's from my phone to my laptop but there doesn't seem to be a way of doing it,I have connected my phone to my laptop via usb cable but nothing is coming up to allow me to do this,I apologise if it is easy but I am not very technically minded.Someone said I may need to download something onto my phone to allow me to transfer,is this correct? Thanks,Andy

[drey_p · Accepted solution]

Hi there

You need to change the USB settings on the device in order to enable the transfer of files.

When you connect the phone to your laptop, you need to slide down from the top edge of your screen.

Press connected as media device

Then press MTP to turn the function on.

Windows willl then probably load some generic drivers so it can view your phone.  Once that is complete, you will be able to browse to your phone through your file explorer - the phone will probably show as a removable storage device.

[andymac1967]

Thankyou

[drey_p]

I've updated my original post with the info.

[andymac1967]

Hi,Thankyou very much for your help,I will try that and let you know if it works.

[drey_p]

You're welcome - hopefully that will sort out your issues.

[andymac1967]

Hi,Thankyou once again,I have sorted it now.

[drey_p]

Great news.  Thanks for posting back.

Pop by if you have any further queries.  We can't assist with account specific ones but can assist if you have issues that don't require access to your account (like the one you had today)