driving me mad.....

[ivanthejibber]

Hi

Recently received a new sure signal box, after my original one, which never had a problem for 12 months , stopped working, i still cant get it working.

Ive got the red light on all the time

my setting results are

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert212.183.133.177
'tracert212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\system32>tracert 212.183.133.177

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 30 ms 30 ms 30 ms host81-134-80-1.in-addr.btopenworld.com [81.134.
80.1]
3 30 ms 30 ms 33 ms 213.120.182.141
4 31 ms 31 ms 30 ms 213.120.161.82
5 32 ms 31 ms 31 ms 217.41.222.26
6 32 ms 31 ms 32 ms 217.41.222.178
7 30 ms 31 ms 32 ms acc1-10gige-0-5-0-6.bm.21cn-ipp.bt.net [109.159.
248.100]
8 40 ms 43 ms 43 ms core1-te0-2-5-0.ealing.ukcore.bt.net [109.159.24
8.0]
9 41 ms 40 ms 40 ms peer1-xe0-0-0.telehouse.ukcore.bt.net [109.159.2
54.96]
10 40 ms 47 ms 39 ms lndgw2.arcor-ip.net [195.66.224.124]
11 41 ms 40 ms 46 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>

[Retired-AndyD]

Hi ivanthejibber,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Andy

Moderator

[sjbenton]

I have the new plug in type Sure Signal, have configured before numerous times but all i get it the in use and power flashing light!!! it never stays connected, have followed all self help so please some one Help me!!

[Retired-James]

Hi sjbenton

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James