firmware

[colineve]

How do I know if I have up to date firmware for my S2 VSS

[Retired-Matt_B]

Hi colineve,

If you let us know your Sure Signal serial number, we can check for you

Thanks,

Matt B

[colineve]

Hi Matt and thanks for your trouble but I have been back and forth with the tech team at Vodafone and they have reset the Sure Signal twice and it has not made any difference as yet but the serial number is 40121344960 and if you can help it would be appreciated as I am stuck out in the woods without a signal

[Ben_H]

Hi colineve,

You're on the latest firmware available for the V2.

Your unit spoke to our servers last night around 6:20pm. If you're still struggling, please take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread.

Cheers, Ben

[colineve]

Hello Ben, Not had any luck with the tech team and am at the point of making a formal complaint as they have led me up the garden path for the past 2 weeks and it is still not resolved. The latest (today) is that my upload speed is not enough for the box but it has been working for the past 2 years and if I had known this was going to happen I would not have taken out a new contract. I have just contacted BT about the upload speed and there is nothing they can do so my SSbox is now useless

[Gemma]

Hi colineve,

If it was working ok previously, then your internet speeds may have changed.

Your Sure Signal made contact with the network on 12 Octover at 6.28pm.

So we can double check everything, please let us know:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma