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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74843 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 230089 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 205393 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

proof of ownership

i need proof of ownership so i can proceed with insurance claim 

Louisa8 by 2: Seeker
  • 12671 Views
  • 3 replies
  • 0 thanks

Resolved! HTC One completely dead

My HTC One randomly turned off one morning. It is now completely dead. It will not turn on. It is completely charged up. Please help me to fix it.

no 3g signal - but all lights are working

Hi My sure signal doesnt seem to be working - for both my and my wifes iphones Suresignal ref = 40131143436 and its the version 3 type The lights are all working fine, and indeed the "in use light" comes on when i make a call  However - im sure i use...

northy13 by 4: Newbie
  • 16837 Views
  • 2 replies
  • 0 thanks

Receiving mms

HiI can't receive mms, I tried to change the APN but doesn't make a difference. When I receive an mms text its says 'download' but nothing happens. Please help.

lippy-em by 2: Seeker
  • 12816 Views
  • 1 replies
  • 0 thanks

suresignal issues

cannot get anything on sure signal, can you help please? Your speed test results from 15mbYour ping test results from ping 22ms jitter 2msYour external IP address from 152.224.153.59The results of a traceroute.Microsoft Windows [Version 6.3.9600](c) ...

camidge by 2: Seeker
  • 17585 Views
  • 1 replies
  • 0 thanks

Emigrating and cancelling

I would like to cancel my contract due to emigration in short notice but cannot pay the early termination and will be cancelling my bank account so will not be able to carry on paying the monthly amount. I have no other form of income so cannot pay.I...

Nicnuts by 1: Seeker
  • 17374 Views
  • 1 replies
  • 0 thanks

Sim Activation

hiya how  do i activate my phone as pay as you go

juliali by 1: Seeker
  • 11342 Views
  • 1 replies
  • 0 thanks

No internet or mms on my Galaxy S4

Since I last downloaded a software update for my S4 I haven't been able to send MMS or access the internet using mobile date, for which i pay for within my contract. I have rung customer services and been told that it's a compatibility issue between ...

AndyMN by 2: Seeker
  • 11170 Views
  • 1 replies
  • 0 thanks

No help from Voda - Unlocking Galaxy S5

Hi, i bought a S5 and i want to unlock it, buy i can't because vodafone hasn't send me the unlock code and that is important for me as i live in Argentina. Please can you solve my problem???! Is an emergency ! 

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