I'm personally of the belief that the 10 day period is exaggerated. When I had my fibre installed the engineer said it should be the maximum speed from day 1. The way I understand the system to work is that the router and exchange will try and connect at the fastest speed initially. If this is unstable then it'll reduce your connection until it reached a stable level, this should be done in hours rather than days!
@cliff1960 If you only got connected today the system has clearly already carried out this process and determined that 29.99 is your fastest stable speed. Given the large difference between what was promised and what's being delivered, I'd say there is definitely something at fault.
Do you have any telephone extensions in the house? If so,do you know if these are wired before the master socket or after?
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